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I just bought a Cannondale Neo3 with 2023 Bosch Performace CX Smart System, the bike is sold with "Lights preinstall", with means that in the charger box there are a couple cables that connect to the motor and should be routed routed to the front and rear lights.But I do not know if the lights...

Last Black Friday I bought a 2023 Moterra Neo 3 XL, Price Tag 5999€, normally sold at 4799€, on Sale at 3699€, which is a very good price. Some of the components are low spec (RS Yari, Brakes Shimano BR-M420) but it was no problem for me because I already have a Fox 36 Factory Grip 2 and...

Since Black Friday I am a newbie Bosch user (Before I had Shimano E8000), I purchased my new Bosch powered bike (Smart System Drive Unit BDU3740 CX) manufactured on May 22th 2023 with the wrong understanding that in the short future I'd be able to add the Bosch Power More Extender, but after a...

I used Molikote PG75, in this forum there is a user willing to sell small quantities from a 1Kg can he bought.

Have you tried to configure the Assist Level in etube or STunlocker? Does your motor reaches a higher temperature (than usual) when assisting? Any Error in the display? The motor "mechanical issues" normally are accompanied by strange noises coming from the motor, one of the issues that are...

Shimano motors also reserve a percentage of the battery charge for the lights. Riding without lights is a safety concern, so all motor manufacturers do the same, else they could risk being sued in case of accident caused by the lights powered off.

You can open it and perform a post-mortem examination. Bets are: Damaged Bearing Lack of grease But before that, talk to Shimano, sometimes they make a free courtesy replacement after warranty

You are right, I edited my post to reflect this.

EDITED: According DT Swiss instructions, the red lube should be used only for the ratchet teeth, brearings and the rest of the hub should be greased using the white general purpose grease.

There are also two or three (depending on motor version) sprag clutches and one of them may be damaged and not engaging

vadll, I hope that your noise is a NOT deadly issue, and only a new Shimano feature I am sorry, the NOT was missing, my mistake

The rattle is a standard feature in EP8, but your motor is newest EP801 and you report a new noise: "squeak/whistle at every crank revolution even without load", hopefully it will be only a new feature in Shimano EP801, but this type of noise also may indicate a more serious issue. As an...

No, but I am trusting the words from vadll and giving a possible explanation.

Any internal electro mechanical part: sprag clutches, bearings, preload washers, seals, gears, motor...

The squeak/whistle noise means that when motor is hot some parts are not performing within specs and it will fail sooner or later, but probably sooner.

Shimano offers a portfolio of batteries to bike manufacturers, all batteries in this portfolio are backed by Shimano and are supposedly tested and approved by Shimano, and if a problem arises, then they are repaired in Shimano Service Centers, the battery owner does not have to chase the battery...

Darfon batteries are approved and serviced by Shimano, so that's on Shimano: https://bike.shimano.com/en-EU/information/connected-partners/battery.html

I went to a local shop where they have around 20 bikes on display: * 2 of them were Orbea Rise with Shimano EP8 * 15 (Orbea Wild, Scott, Mondraker, Cube...) were Bosch powered * 3 Turbo Levo with Brose I also read many posts about Santa Cruz issues with Shimano Motor, new battery for EP801...

If you open your motor again, please, let us know and show pictures of how the OKS270 has performed.

Interesting topic and interesting discussion. From previous posts I understood that Molykote PG-75 was the way to go, but now we have another contender, Molykote EM-50L. Food for thought: I am attaching technical specs of both greases so somebody with the right knowledge can justify and...