@PhilS - the 32t Orbea uses is our standard 32t ring and compatible with all EP8 systems. I'm not familiar with the Orbea chainguide on that bike and cannot speak it's ring capacity - that would best addressed by Orbea. Our e*thirteen e*spec guide capacity is 34-38. It will mount up with a 32t...
Hey @PhilS - We have size 34t thru 38t available on our US and EU webstore and thru our global distributors. 32T will get posted on the webstore this week also. It's a pretty new product so you should start seeing them available more widely thru other channels as we move into summer.
@Darkyhs - The directions on our site are the definitive and updated directions. Torque wrenches can be purchased for quite reasonable prices these days and it's a critical tool to have for nearly any bolt on your bike. Even seat height and stem/handlebar adjustments should be completed using a...
@Darkyhs - Here is a technical service bulletin regarding this issue:
https://support.ethirteen.com/hc/en-us/articles/360057823952-TSB-156-e-spec-Shimano-alloy-crank-tech-update
If you need preload caps with thread locker preapplied or have more specific questions after that please drop us a...
Hey Guys - This customer was sorted and sent a replacement. We are getting the ring back for engineering to look at. To date, this is the only failure of this type we have seen on this model ring.
@rb. We will replace those under warranty for you. If you have not filed a claim thru Commencal yet, please do not duplicate your claim. Come straight to us and file your claim. Here is the link to do that. Currently you should hear from us within 1-2 days about a replacement shipping. If not...
Tommy.tcn,
Sorry to see the trouble with the ring. I can say this is the first of that failure type of our shimano espec ring which Ive seen. Would you mind filling out a warranty request on our website and we will get you taken care of? Here is the link: ethirteen support
Thanks,
Chris