Search results

Hey Rick, To clarify, an early production batch had some issues with the pinch bolt. The issue was caught early on and very few of those cranks ended actually made it to market. That has been rectified for sometime now and the current carbon cranks have largely been problem free. While we do...

@TommyC - Sorry to hear about the issues. There seems to be a combination of factors which are causing that issue on a small qty of this specific Cube model. Moving out the chainline improves the problem. Reach out to us via our warranty form here and we can get you sorted...

@jim0905 - Sorry to see about the trouble with the ring. File a warranty claim with us here and we can get a new one sent out right away. https://support.ethirteen.com/hc/en-us/articles/360038827791-Warranty-Request-Submission-Form

Shjay, The crank arms themselves are the same. When they are installed on E7000 or E8000 motors, a spacer is used to achieve correct spacing and preload. The arms themselves are the same. The assembly as a whole is not. Have a look here to see how the configs are different...

Yes, they are.

Hi All, Currently we have 2 Technical Service Bulletins related to e*thirteen cranks being used with Shimano EP8 Motors. The first relates to arms loosening. This issue generally occurred on bikes which were assembled outside normal assembly factory settings which in some cases resulted in...

Hi Spiff, We do not believe our cranks to be the source of the spindle failures. We have just issued this Technical Service Bulletin regarding this issue...

Currently we are seeing a shortage of carbon cranks. Customers with issues with carbon cranks are being given a set of alloy cranks to use until the carbon are available. Once the carbon are available, customers are shipped the carbon cranks and can keep the alloy cranks. The carbon cranks use a...

@Zimmerframe - As you said, our bars are fairly standard with regards to rise and sweep options. Nothing too out of the norm. Our "Plus" level bar is our nicest alloy bar we make and what we would recommend if you are looking for an alloy bar over a carbon. It's a no-frills, high-end alloy bar...

Hey NorthernBloke - If you are having trouble getting a resolution from Orbea and your retailer, please fill out a warranty request with us here: Warranty Request Submission Form Please note in your request that you are having issues acquiring the parts thru Orbea and that you were sent to that...

@DarrenCC - Sorry to hear about the trouble. Our team will get you sorted thru the warranty claim process. Please send a DM if you have any trouble and I can assist with facilitating.

@Richiefromboston - We have some sizes up on our webstore and we are in the process of getting the steel rings added. Ill drop you a DM to see if I can assist with a resolution.

@chrismechmaster - Seals should be in place on the carbon cranks. Are you sure they are not staying on the spindle when you remove the arms? This could be possible. The concern with seal removal on the carbon arms, is that tolerance stack/range could result in that preload cap system bottoming...

@shredjim - awesome. Glad we got ya sorted. Rest assured that we are actively working with Orbea on this; in conjunction with making improvements on our end. We totally understand the sentiment and wish the situation was different also. We are working hard to make things right. Cheers and...

No problem guys. As suppliers, we are required to include manuals/documentation with our products. Assembly factories will generally always included all manuals/documentation supplied to them with the bike in the small parts box. Unfortunatly, that stuff does not always make its way to the end...

Hi All, Just wanted to jump in and provide a reply here. If you are experiencing crank loosening issues with the e*spec carbon cranks even after correct torque is applied to the pinch bolt, please reach out to your Orbea dealer / distributor for a resolution. The TSB released earlier in the...

Hi @shredjim - I think we spoke with you on the phone last week. If Im mixing you up with someone else and you are still trying to get support please fire me a DM here and I can get you sorted. Our apologies about the delay. The pandemic has had a big impact on the bike industry and we are...

Hi Guys, Just wanted to jump in and address a few things in this thread: To be clear: "TSB #156 - e*spec Shimano™ alloy crank tech update" refers and applies specifically to the ALLOY cranks. It does not apply to carbon cranks. If you are experiencing issues with your carbon crank retention...

Hi folks, From what we have seen thus far, the loosening issue covered by our TSB is distinct from the spindle failure issue. All parties involved are investigating these failures collaboratively but to say the crank is causing the spindle failure at this point is unlikely and premature...

@andythebikeguy - Sorry to see that you've had an issue. I just sent you a DM so we can get some additional info from you incase your crank arm needs replacing.