Well, I went for a ride yesterday and battery cut offs are back again, haven't got a chance to look but it's going back to Canyon, so bummed with this situation...and will have to go back when they release the fix for this...not happy, and the reply I got from them is: give us the address to...
I understand what you say, but it's relatively easy to make a waterproof seal, it might be enough just being splashproof, so I don't see this being the main goal with the connector on top design, but that's just my speculation
The other bolt seemed to hold the battery with no problem, it was quite solid when I had it on my hands and tried to wiggle it to find play, but the loose bolt was contacting the battery, as you can see in the picture, so there is the possibility that the battery was not held properly and what I...
Quoting my self here, Canyon tech definitely didn't check everything over, the top battery connector/bracket has some issues: I had a loose bolt that didn't came out because the battery, I'm wondering if the bolt being out quite a bit, makes for a not so safe connection, as the battery had a...
Thanks for the information, I've assumed the top battery holder was not the issue, but it absolutely makes sense, I have to check mine when I have some time (and find somebody with small arms) to see if it's the case.
Speaking with a Bosch certified tech, he told me Bosch suggest them when they...
Thanks for the heads up! Hopefully they get it fixed for good, it's too good of a bike to be let down for silly fault.
After 200km with my "temp solution" to hold the battery, I have to say that so far, so good, the strap still in place, no signs of battery rattle, no cutoff and the latch...
Not saying it's your particular case, in fact, you bought one with your own money, because it's a great bike, just the majority of the reviewers, and it's not exclusive to bike reviewers, it's in general, it's something I miss the most when I watch any review
Reviews of a few days don't show any possible failures, they fail to show the issues after some time, mostly because reviewers don't keep the bikes long enough to experience
I've done some "mods" to try to improve the battery fastening, well the second one is more of consequence of smashing the bash guard against a fallen tree🤭, but also proves that holding the battery with a chunk in the bash guard is off the table, I've used a gear strap to hold the battery...
Coming from a rail, I felt like the strive is supper silent (apart from the Bosch rattle), only started noticing some rattle when the battery issues started, now with the first ride after the latch replacement, it's definitely rattling
I finally got the bike yesterday, once unpacked I checked the battery latch and already is damaged...I went on a ride today and it seems more noisy than normal, like a lot of rattle from the downtube, just like when I started with the problems last time, however no shutting down problems, when I...
On the bashguard is not an option as you both pointed out, it slides on two "pins" in the front and it's locked with the bolt on the back, so the weight of the battery might help it to slide from the pins, and obviously, if something hits the bashguard, some forces will be transferred to the...
I have to give credit to the canyon mechanic who's working with my bike, after several back and forth with Bosch tech, the guys at Bosch could not understand that the bike was in a different place than my phone (where my bike is set up) since the bike is in the service centre and not with me, so...
Mine it's the first time, and it's at the service centre, don't know about second timers.
On my battery you could notice the contacts were wearing out a bit, it had some brownish dust around the contacts itself but far from being done for
Thanks for the heads up @Rob Rides EMTB , let's hope they are able to sort it out for good.
I just was at the phone with Canyon's mechanic, he seems as frustrated as me, since the previous call I had with him, he's been waiting for Bosch to unlock the bike, Bosch said they reset the app and...
I'm so disappointed with Canyon costumer service in Spain....they haven't been able to sort mine yet, as far as I know, they started working on it on August the 3rd, the Canyon mechanic called me to get my consent because the bike for some reason was blocked, even though it was on transport...
I'm just wondering if the rail thing for the battery cannot be mounted on the strive:on, if something like a machined aluminium fixed bolted latch could be made, for the people who don't need to remove the battery so often, I'm sure canyon won't go for that, but if someone with the knowledge and...
Thanks for the heads up, will follow your experience, I did tried something similar when mine broke, with some thick foam, but did not work as intended, the batt is too heavy and it was compressing the foam, but my idea was similar to yours, so I'm interested on how it goes with your solution