Warranty Transfer

[Winger]

While looking at a bike for-sale in a private add found out that warranties on Electric mountain bikes are not transferable.....hmmm

 

[Gutch]

They are if you tell them your borrowing “x” mountain bike and it broke. I’ve used that before with Specialized. Sold a Levo to a guy and 6 mos later the motor died. He is on the other coast from me. He took it to specialized and told them we where friends, he was riding it and it broke. They warrantied it without even speaking to me. Most shops are cool.

 

[chrismechmaster]

Most ebike have transferable warranties defo Specialized as I have experience first hand of this

Whyte are one of the only ebike manufacturer to NOT allow transfer of warranty

 

[flash]

Depends on your country. Different countries have different rules regarding warranty transfer. Here in Oz warranties are mostly transferrable because the warranty is tied to the product, not the purchaser. There are a few exceptions like batteries, consumable parts, etc and you'll need the original proof of purchase.

Other countries have different rules.

Gordon

 

[Pdoz]

Depends on your country. Different countries have different rules regarding warranty transfer. Here in Oz warranties are mostly transferrable because the warranty is tied to the product, not the purchaser. There are a few exceptions like batteries, consumable parts, etc and you'll need the original proof of purchase.

Other countries have different rules.

Gordon

Are you sure? Ie Have you come across anyone successfully making a warranty claim in oz on a second hand bike with a company that states the warranty is non transferable / with the original purchaser?

Specialized made such a big deal about transferable warranties when they changed, and when I made a warranty claim on my giant I'm pretty sure the lbs was asked if I was the original owner.

 

[Sidepod]

Ask for a gentleman’s agreement with the vendor that, in the event of an issue, he makes the claim?

 

[Mcharza]

Here's Specialized global warranty policy Global Warranty Page | Specialized.com

 

[flash]

Are you sure? Ie Have you come across anyone successfully making a warranty claim in oz on a second hand bike with a company that states the warranty is non transferable / with the original purchaser?

Specialized made such a big deal about transferable warranties when they changed, and when I made a warranty claim on my giant I'm pretty sure the lbs was asked if I was the original owner.

Quoted from the definitions section of the act (ACL - 2011).

"affected person, in relation to goods, means:

(a) a consumer who acquires the goods; or

(b) a person who acquires the goods from the consumer (other than for the purpose of re‑supply); or

(c) a person who derives title to the goods through or under the consumer."

The *re-supply* part refers to a person who purchase with an intent of reselling the goods rather than consuming them (ie: people who buy stuff off eBay and then immediately relist it for sale at a higher price).

So if you *acquire* a bike from the original purchaser, you have acquired the goods from the consumer and you should be covered by Australia's statutory guarantee. Nothing the store or the importer says can over-ride this.

You may well have been asked. But if the bike was bought at that shop they couldn't refuse you, even if you bought it from some one else. However, there are some things (shipping to and from your home, for example) that they may have offered as part of their warranty that is only available to the original purchaser. Also too many retailers are not (or pretend to not be) aware of Australia's strict consumer laws and make shit up as they go along. I've had this one a few times.

As to the question. No I've never bought a used bike. But I have tested this with various other goods and mostly had no issues. When I have, showing them the act usually sorts things. Except HP who I've had to go to 3 times. Fuckers!!

Gordon

 

[Gutch]

Ask for a gentleman’s agreement with the vendor that, in the event of an issue, he makes the claim?

Yes, that works also.

 

[Winger]

In short the situation is very simple it kills the secondhand market end of.

 

[Pdoz]

Quoted from the definitions section of the act (ACL - 2011).

"affected person, in relation to goods, means:

(a) a consumer who acquires the goods; or

(b) a person who acquires the goods from the consumer (other than for the purpose of re‑supply); or

(c) a person who derives title to the goods through or under the consumer."

The *re-supply* part refers to a person who purchase with an intent of reselling the goods rather than consuming them (ie: people who buy stuff off eBay and then immediately relist it for sale at a higher price).

So if you *acquire* a bike from the original purchaser, you have acquired the goods from the consumer and you should be covered by Australia's statutory guarantee. Nothing the store or the importer says can over-ride this.

You may well have been asked. But if the bike was bought at that shop they couldn't refuse you, even if you bought it from some one else. However, there are some things (shipping to and from your home, for example) that they may have offered as part of their warranty that is only available to the original purchaser. Also too many retailers are not (or pretend to not be) aware of Australia's strict consumer laws and make shit up as they go along. I've had this one a few times.

As to the question. No I've never bought a used bike. But I have tested this with various other goods and mostly had no issues. When I have, showing them the act usually sorts things. Except HP who I've had to go to 3 times. Fuckers!!

Gordon

Thanks, but doesn't that just apply to statutory warranty rather than the grey zone of brand loyalty/ support style guarantee we get from the manufacturers?

As an example, I'm pretty sure that the torque sensor failure on my giant at 5000 km wasn't related to a manufacturing defect! Both the lbs and giant earned some brand loyalty by replacing that motor !

 

[Gutch]

In short the situation is very simple it kills the secondhand market end of.

Not really

 

[flash]

Thanks, but doesn't that just apply to statutory warranty rather than the grey zone of brand loyalty/ support style guarantee we get from the manufacturers?

As an example, I'm pretty sure that the torque sensor failure on my giant at 5000 km wasn't related to a manufacturing defect! Both the lbs and giant earned some brand loyalty by replacing that motor !

Yep. absolutely. But it's the statutory stuff that really protects you. According to the legislation a subsequent owner should be covered in the event of a major failure (like a motor failure or frame failure). The store that sold the bike can not refuse to provide warranty remedy. Building a good relationship with your LBS will possibly get you to another level. Most companies are great. But when they say that warranty isn't transferrable it's really the same as those *no refunds on sale items* signs. No valid. Not legal. Best ignored.

The grey area is going to be if the seller says the bike was used beyond it's design parameters. As a second owner this may be difficult to dispute. That's when having a deal with the original owner comes into play.

Gordon