Hey all! First post here, seems like a pretty chill community so far!
So i finally bit the bullet and decided to get an ebike. After weeks of researching i decided to get the Rise M20. Last week I pulled the trigger and ordered one. I was told the bike would most likely arrive mid may which sounded really quick given some of the stories I have read.
Well mid day yesterday i get a call from the shop saying there was a bike with my name on it ready for pickup. I got excited and left work early to drive almost 3 hours in traffic down to the shop to beat their closing time. I pull up to the shop about 10 mins before closing and the first thing i see is my bike sitting on the rack by the front counter. I couldnt believe it took less than a week from ordering it to receiving it.
As we are going through the final inspection of it before loading it up on my truck to take it home, we notice something. The Orbea logo has a scratch in it. No big deal, mountain bikes get scratches. We looked at it a bit closer, and nope, not a scratch. It was cracked from the inside out. The shop had two of their techs verify it was a crack, and sadly New Bike Day turned into No Bike Day.
They went ahead and refunded the bike for now, and said they are still looking like mid month for a pair to come in. I still have one of those reserved for me, but they refunded the purchase so they could talk with the management about any compensation they can do for my round trip, as they felt bad they didn't catch the crack before calling me up.
Oh well these things happen, and at least i got to throw a leg over it and check it out before hand. Kudos to the shop for trying to make it right. They said i should hear back tues or wed with any adjustments they can make.
So i finally bit the bullet and decided to get an ebike. After weeks of researching i decided to get the Rise M20. Last week I pulled the trigger and ordered one. I was told the bike would most likely arrive mid may which sounded really quick given some of the stories I have read.
Well mid day yesterday i get a call from the shop saying there was a bike with my name on it ready for pickup. I got excited and left work early to drive almost 3 hours in traffic down to the shop to beat their closing time. I pull up to the shop about 10 mins before closing and the first thing i see is my bike sitting on the rack by the front counter. I couldnt believe it took less than a week from ordering it to receiving it.
As we are going through the final inspection of it before loading it up on my truck to take it home, we notice something. The Orbea logo has a scratch in it. No big deal, mountain bikes get scratches. We looked at it a bit closer, and nope, not a scratch. It was cracked from the inside out. The shop had two of their techs verify it was a crack, and sadly New Bike Day turned into No Bike Day.
They went ahead and refunded the bike for now, and said they are still looking like mid month for a pair to come in. I still have one of those reserved for me, but they refunded the purchase so they could talk with the management about any compensation they can do for my round trip, as they felt bad they didn't catch the crack before calling me up.
Oh well these things happen, and at least i got to throw a leg over it and check it out before hand. Kudos to the shop for trying to make it right. They said i should hear back tues or wed with any adjustments they can make.
