Trek battery falling out.

[Stevej]

On the 3rd ride of my new Trek Allant 7 ebike (with under 100km) the battery fell out. Ride duration was just under 2 hours; 1 1/2 hrs bouncing on trails with 10 minutes of side walk riding at the begining and end of the ride. During the last 5 minutes of the ride the battery fell out on the side walk.


I read some other Trek riders had similar incidents so I made sure the battery was properly installed. I ensured it was locked in place by trying to pull the battery out and removing the key. The key cannot come out without locking the battery. The battery was properly installed, staying in during 1 1/2 hrs of trail riding and came out at the end of a ride, landing on the side walk. The damage looks superficial however the Trek manual says; "Batteries must not be subjected to mechanical shock." I'll take the bike to the shop in Duncan B.C. where I bought it and expect it should be replaced under warranty. I'll keep you all posted.

 

[Darren]

This is a known Trek issue, another post here includes a bulletin sent to their dealers detailing how to rectify the alignment issues.

 

[Stevej]

This is a known Trek issue, another post here includes a bulletin sent to their dealers detailing how to rectify the alignment issues.

Thx Darren! I now can go to the bike shop as an informed customer with the Trek Retailer Bulletin in hand

 

[Stevej]

Brought Trek bike to "Cycle Therapy" in Duncan B.C. They said 'This is unfortunate.' Told me they would fix the battery latch, check the battery for damage, order a new cover plate and service the Trek due to my inconvience. All on warranty! I could not be more satisfied! Thanks everyone on EMTB for your help.

 

[CodyDog]

Glad to hear your LBS pulled through. This is a great reason to purchase bikes from a LBS.

 

[jerry]

So weird that one has to feel excited for a service that, for the most part, is a contractual obligation.

What servicing is needed, after 100km?

 

[Stevej]

I do not believe it is a contractual obligation until one month or XXX Km. I believe its the LBS showing good faith standing behind their product AND customer. How many times have we bought something only later to find a flaw or lose fitting missed by the manufacture.