Thok Mig customer care

[Jaygam]

For anybody concerned about direct sales aftercare from this company.. I wrote them an email today explaining that my freehub is clicking with a short video attached.

Their reply today:
"we can send you today, under warranty, one new axle with freewheel hub and one new ratchet ring. With these two spare parts you should solve the problem"

Notification recieved from DHL the part is due to be delivered tomorrow... what a honourable result

 

[Andy A]

That is great service

 

[myskovon]

I’ve got a MIG and would back that up. My battery retaining band snapped - here in the UK 2 days later!

 

[Jaygam]

Replacement item arrived today, new and improved on original.

 

[MattyB]

This is exactly why Thok would be one of the few direct sales brands I would consider - I've not heard a bad word said about them online to date.

 

[Kiwi73]

My hubs are fine, it's my rims that need replacing
I think they are made from butter.