The pain of waiting for your new bike...

[Oddstone]

I'm waiting for my Spectral:ON, not trying to make a point or complain, this delay is not bad at all. Just venting because I can't wait!

Test ride March 16th
Ordered the bike online (in stock, flash red Spectral:ON 7.0), March 16th
Shipping notification from Canyon, March 26th
A phone call from my local delivery agent, today April 2nd
(just to let me know that the bike is going to be delivered tomorrow...I was hoping for today)

Collected DE-KOBLENZ 27.03.2019
Consignment created DE-KOBLENZ 27.03.2019
Received at terminal DE-KOBLENZ 28.03.2019
Shipped from terminal DE-KOBLENZ 28.03.2019
Received at terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 30.03.2019
Received at terminal FI-HELSINKI 01.04.2019
Shipped from terminal FI-HELSINKI 01.04.2019
Received at terminal FI-* 01.04.2019
Shipment in warehouse - delivery only on appointment FI-* 02.04.2019

Anyone else waiting for their bike?

 

[B1rdie]

I've had mine, spectral 7.0, shipped to my daughter's house in France, and am going to ride it only on the 18th, when my wife and me get there, from Brasil, to make a biking tour through the southwest of France an Spain. It's difficult to control the anxiety. The bike has already been delivered.

 

[ebike_junkie]

Haha, I think we've all felt this pain / frustration at some point! Hang in there, it'll be here before you know it!

 

[DS.]

Ordered mine on 20th March getting it on Friday.its a 7 as well.

 

[Maxdown]

Oh man, just seen this thread, order my Spectral ON nearly two weeks ago and got email yesterday saying due to unforeseen issue now delayed until beginning of July when it should have shipped this week! The bike was in stock (apparently) so just need the brake cable swap for UK.

Sounds like they dropped a bollock and it wasn’t actually in stock and need to manufacture one! It sooooo frustrating, got everything lined up for it, insurance, locks, new gear.....

 

[jamesc]

my 7.0 is floating around the UK somewhere, just waiting for DHL (or Europa or whoever actually does the final delivery!) to contact me to arrange delivery.

 

[DS.]

Mine came but didn’t work so had to send it back riding a Levo now.

 

[Adampickeringpt]

Oh man, just seen this thread, order my Spectral ON nearly two weeks ago and got email yesterday saying due to unforeseen issue now delayed until beginning of July when it should have shipped this week! The bike was in stock (apparently) so just need the brake cable swap for UK.

Sounds like they dropped a bollock and it wasn’t actually in stock and need to manufacture one! It sooooo frustrating, got everything lined up for it, insurance, locks, new gear.....

Exactly the same issue ..

 

[Maxdown]

Exactly the same issue ..

Something weird going on. Spoke to them last Thurs and they said oh the email was en error the bike was finishing production (again) that day them moving to despatch. I expected to see a shipping email Friday or today but nothing.

There seems no urgency to deliver a top end bike or provide any progress updates. Customer service is lacking

 

[Cully76]

Exactly the same issue ..

Me too. Canyon emailed me today to say the "in stock" Neuron-ON I ordered a fortnight ago is now going to be later in July and that too may be delayed further. I purchased it because it was in stock so told them to refund my order. It really winds me up when websites show items as in stock when they aren't then expect you to wait indefinitely for it to arrive ?

 

[MattyB]

Something weird going on. Spoke to them last Thurs and they said oh the email was en error the bike was finishing production (again) that day them moving to despatch. I expected to see a shipping email Friday or today but nothing.

There seems no urgency to deliver a top end bike or provide any progress updates. Customer service is lacking

I know it’s not acceptable, but is this really a surprise to you? All the big direct sales brands have had delivery issues at one point or another, and Canyon are (in)famous for it, especially on their initial ebike deliveries:

Two minds - Canyon Spectral:ON - EMTB Forums

One of the main ways they get costs so low is by reducing the stock levels that sit in their supply chain, so delays are to a certain extent inevitable. Not right, but it is a fact.

 

[Maxdown]

No, not a surprise really, just annoys me they do it

 

[Lee Dove]

Me too. Canyon emailed me today to say the "in stock" Neuron-ON I ordered a fortnight ago is now going to be later in July and that too may be delayed further. I purchased it because it was in stock so told them to refund my order. It really winds me up when websites show items as in stock when they aren't then expect you to wait indefinitely for it to arrive ?

My wife got ghe same email. Then 2 hours later gets a Facebook message saying they can be delivered from stock if you order today ... duh.

 

[Maxdown]

Email saying ready for despatch now! Hopefully it won’t take 2 weeks or something daft to ship.

 

[Maxdown]

I'm waiting for my Spectral:ON, not trying to make a point or complain, this delay is not bad at all. Just venting because I can't wait!

Test ride March 16th
Ordered the bike online (in stock, flash red Spectral:ON 7.0), March 16th
Shipping notification from Canyon, March 26th
A phone call from my local delivery agent, today April 2nd
(just to let me know that the bike is going to be delivered tomorrow...I was hoping for today)

Collected DE-KOBLENZ 27.03.2019
Consignment created DE-KOBLENZ 27.03.2019
Received at terminal DE-KOBLENZ 28.03.2019
Shipped from terminal DE-KOBLENZ 28.03.2019
Received at terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 30.03.2019
Received at terminal FI-HELSINKI 01.04.2019
Shipped from terminal FI-HELSINKI 01.04.2019
Received at terminal FI-* 01.04.2019
Shipment in warehouse - delivery only on appointment FI-* 02.04.2019

Anyone else waiting for their bike?

Did the local agent call you the same day it arrived at the warehouse? Mine is now in a similar place saying delivery on appointments only. No call from DHL or anyone else as yet.

 

[ian6354]

I'm in the same boat, ordered on there 13th June.

Consignment createdDE-KOBLENZ24.06.2019
CollectedDE-KOBLENZ24.06.2019
Received at terminalDE-KOBLENZ25.06.2019 11:06
Shipped from terminalDE-KOBLENZ25.06.2019 21:14
Shipment in warehouse - delivery only on appointmentGB-GREENFORD26.06.2019 05:52
Contact consigneeGB-GREENFORD26.06.2019 09:09

Still waiting for the call......

 

[Maxdown]

I'm in the same boat, ordered on there 13th June.

Consignment createdDE-KOBLENZ24.06.2019
CollectedDE-KOBLENZ24.06.2019
Received at terminalDE-KOBLENZ25.06.2019 11:06
Shipped from terminalDE-KOBLENZ25.06.2019 21:14
Shipment in warehouse - delivery only on appointmentGB-GREENFORD26.06.2019 05:52
Contact consigneeGB-GREENFORD26.06.2019 09:09

Still waiting for the call......

I reckon our bikes are sat together as mine arrived at Greenford same date and time! I don’t have the last update on my tracking about contact consignee but guess it’s a waiting game now!

I’d contact Canyon but customer service hasn’t been great so far.

Be happy to go and collect it if I could

 

[Maxdown]

Call today

I reckon our bikes are sat together as mine arrived at Greenford same date and time! I don’t have the last update on my tracking about contact consignee but guess it’s a waiting game now!

I’d contact Canyon but customer service hasn’t been great so far.

Be happy to go and collect it if I could

Call today from Europa, they can deliver until Monday now, another weekend gone. Anyway, I’m now wfh to make sure it comes ok and be out as soon as built Monday evening! Sweeeet!

 

[ian6354]

Call today


Call today from Europa, they can deliver until Monday now, another weekend gone. Anyway, I’m now wfh to make sure it comes ok and be out as soon as built Monday evening! Sweeeet!

Same here pity they didn't call on Wednesday then it could of been here in time for the weekend.

 

[Maxdown]

Finallly it arrived, today!!!! Enjoyed unboxing and putting it together, looks spot on.

Got all ready and had a spin down the road then had to finish working. Then the wife tells she is off out tonight and I can’t leave the kids and go riding tonight ?????

 

[gtaadicto]

I'm waiting for my Spectral:ON, not trying to make a point or complain, this delay is not bad at all. Just venting because I can't wait!

Test ride March 16th
Ordered the bike online (in stock, flash red Spectral:ON 7.0), March 16th
Shipping notification from Canyon, March 26th
A phone call from my local delivery agent, today April 2nd
(just to let me know that the bike is going to be delivered tomorrow...I was hoping for today)

Collected DE-KOBLENZ 27.03.2019
Consignment created DE-KOBLENZ 27.03.2019
Received at terminal DE-KOBLENZ 28.03.2019
Shipped from terminal DE-KOBLENZ 28.03.2019
Received at terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 29.03.2019
Shipped from terminal DE-HAMBURG 30.03.2019
Received at terminal FI-HELSINKI 01.04.2019
Shipped from terminal FI-HELSINKI 01.04.2019
Received at terminal FI-* 01.04.2019
Shipment in warehouse - delivery only on appointment FI-* 02.04.2019

Anyone else waiting for their bike?

I'm waiting for a Radon bike and my tracking information looks like this:

Consignment created	DE-KOBLENZ	18.04.2023
	Collected	DE-KOBLENZ	19.04.2023
	Received at terminal	DE-KOBLENZ	19.04.2023 10:47
	Shipped from terminal	DE-KOBLENZ	19.04.2023 18:05
	Received at terminal	DE-HERBOLZHEIM	19.04.2023 23:13
	Shipped from terminal	DE-HERBOLZHEIM	20.04.2023 01:17
	Shipped from terminal	DE-HERBOLZHEIM	20.04.2023 06:40
	Shipment in warehouse - Awaiting delivery appointment	DE-KOBLENZ	20.04.2023 06:51

I'm in Spain. Does the last line mean the bike is already in Spain? It's strange to say "awaiting delivery appointment" when the bike is still in Germany...

 

[Ark]

Looks like it got ping ponged between 2 warehouse locations as well
How efficient.
Can't sat my countries postal system is any better, I ordered some bits from a bike shop 3 miles away, the items are collected by our postal system and then sent to a sorting depot hundreds and hundreds of miles away before being routed back to a local one...

 

[neftoM]

I'm waiting for a Radon bike and my tracking information looks like this:

Consignment created	DE-KOBLENZ	18.04.2023
	Collected	DE-KOBLENZ	19.04.2023
	Received at terminal	DE-KOBLENZ	19.04.2023 10:47
	Shipped from terminal	DE-KOBLENZ	19.04.2023 18:05
	Received at terminal	DE-HERBOLZHEIM	19.04.2023 23:13
	Shipped from terminal	DE-HERBOLZHEIM	20.04.2023 01:17
	Shipped from terminal	DE-HERBOLZHEIM	20.04.2023 06:40
	Shipment in warehouse - Awaiting delivery appointment	DE-KOBLENZ	20.04.2023 06:51

I'm in Spain. Does the last line mean the bike is already in Spain? It's strange to say "awaiting delivery appointment" when the bike is still in Germany...

What happened? How the issue was resolved? I am in the same situation.