Shout out to YTUSA

[Futant]

I have had my Decoy for going on 3 yrs now. As far as I can tell it is my hands down favorite emtb. I compare it to my favorite bike of all time the 2nd gen Santa Cruz Nomad 27.5. I have been on a few other emtb’s, specialized, Santa Cruz both generations, intense, DeVinci, and a few others. The new Santa Cruz is probably the closest to the decoy in my opinion.

So last week my battery failed. I took it to the LBS and they tested the motor etc. and everything checked out fine. They recommended I call YT. I was worried that this was going to be a long drawn out ordeal. I sent YT an email explain what was going on and what I had tried so far to remedy the issue. Andreas at YTUSA quickly returned the email and asked a few questions. The next day a new battery was in the mail with a return slip for the old one. Zero cost to me except the LBS $20 for their diagnostics of the shimano motor. I couldn’t be more pleased with the service at YTUSA, thanks Andreas.

 

[mikecol]

Also have had excellent service from YT USA here. My Decoy has 4200 miles on it and flawless other than a battery charger that died during a FL summer storm. Andreas and team sent out a battery charger right off and was back running. Thanks for good post, Futant.

 

[Liftman]

Yt didn't release the decoy until 2019, the first ones would just be hitting two years old now.

 

[Futant]

Yt didn't release the decoy until 2019, the first ones would just be hitting two years old now.

My bad. I was talking seasons. I thought this was the 4th season on the bike. It’s the 3rd I guess. Sure feels like longer.

 

[Dirtnvert]

This is great to hear. They stepped in and helped me with my motor when shimano were unresponsive..
More recently they got me new pivots. No issue just that mines a '19 as well so i figured it'd be worth it to make sure no issue arose. Great comminication from them and quick shipping.. Such a fun bike

 

[leftside]

I recently put on an AXS dropper post, which of course left a hole in the frame where the previous cable ran. YT North America sent me some rubber frame plugs almost immediately after I sent them an email inquiring how to solve this very small problem.

They've always been great with me.