Jeffc919
New Member
Update 6/12/21: After 14 months of dealing with the E010 problems discussed below the bike shop finally got to talk to someone a Shimano who knew what they were doing. It turns out the bike has a memory for error events (new feature?) which can be downloaded from the bike computer. In my case the log reported “E01020 – A sensor abnormality was detected in the drive unit. Symptoms: Unable to use the assist function…”. Many events were recorded over a month or so and I am not sure how many events are saved or how long this feature lasts. This was clear evidence that it has been a motor problem not wire issues as previously claimed by Shimano. The kind technician at Shimano shipped a motor overnight to the bike shop, the motor was installed, and I picked up the bike the next day. Two days to fix a problem that has been a nuisance for over a year!
I own two e-bikes that use the Shimano E8000 motor and battery system. One is a Marin bike (my wife’s) which has currently 377 miles on it and the other is a Kona Remote (mine) which has been ridden 701 miles. Both bikes are about one year old. My experience with these bikes has been mixed and I think anyone considering buying a Shimano powered e-bike might be interested what has happened.
The Marin has performed flawlessly, thus no complaints. My Kona bike has been in Shimano authorized bike shops (2) for 89 days during my first year of ownership. More days than I have ridden it! The problem has been intermittent floods of E010 faults that effectively render the motor non-functional. I knew an intermittent problem would be difficult for the bike shops to handle so I kept a meticulous diary of my experience, which is far to long to post here, but I would be happy to share it with anyone who is interested. I have ended up with a pretty good understanding of how the Shimano e-bike system works.
Both bike shops have exhausted wiring and connectivity issues, in my opinion, and I swapped in the Marin battery and still got E010 faults so the battery is not the problem. Once the first bike shop decided the motor was the only remaining suspect, Shimano didn’t like that and they sent me to the Shimano Service Center shop for Seattle. This wasted a huge amount of time bringing the new shop up to speed on my problem. The second, Shimano recommended, shop looked at the bike and replaced a few wires, which were distressed, but could not have caused an E010 fault. I paid for the work but it had no effect. The youtube links below illustrate the problem pretty well. The first shows a more or less complete meltdown and the second a less dramatic but still not acceptable example.
I can’t be the only one with this problem. If anyone has had a similar experience a Shimano e-bike please comment including the resolution of the problem, if any.
I own two e-bikes that use the Shimano E8000 motor and battery system. One is a Marin bike (my wife’s) which has currently 377 miles on it and the other is a Kona Remote (mine) which has been ridden 701 miles. Both bikes are about one year old. My experience with these bikes has been mixed and I think anyone considering buying a Shimano powered e-bike might be interested what has happened.
The Marin has performed flawlessly, thus no complaints. My Kona bike has been in Shimano authorized bike shops (2) for 89 days during my first year of ownership. More days than I have ridden it! The problem has been intermittent floods of E010 faults that effectively render the motor non-functional. I knew an intermittent problem would be difficult for the bike shops to handle so I kept a meticulous diary of my experience, which is far to long to post here, but I would be happy to share it with anyone who is interested. I have ended up with a pretty good understanding of how the Shimano e-bike system works.
Both bike shops have exhausted wiring and connectivity issues, in my opinion, and I swapped in the Marin battery and still got E010 faults so the battery is not the problem. Once the first bike shop decided the motor was the only remaining suspect, Shimano didn’t like that and they sent me to the Shimano Service Center shop for Seattle. This wasted a huge amount of time bringing the new shop up to speed on my problem. The second, Shimano recommended, shop looked at the bike and replaced a few wires, which were distressed, but could not have caused an E010 fault. I paid for the work but it had no effect. The youtube links below illustrate the problem pretty well. The first shows a more or less complete meltdown and the second a less dramatic but still not acceptable example.
I can’t be the only one with this problem. If anyone has had a similar experience a Shimano e-bike please comment including the resolution of the problem, if any.
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