Shimano display with moisture condensation inside

[Spiff]

I am the proud owner of a bike Ghost Hybride Kato 8.7 with Shimano Steps E8000, and I am very happy with it except for a very minor disturbance, in sunny days my display is showing some water condensation inside, that can be viewed from outside and covers the display numbers.

I live in Spain and close to the Mediterranean coast, so not too much rain here, I clean the display with dry rags, E8000 is water resistant, all bottom connectors are witha cable or cover, so I believe that this is not normal.

I contacted my LBS and they contacted Spanish Shimano Distributor, and their answer was to send the display to for repair, but they did not offer me a display replacement, so this means that I'd be 2 to 4 weeks with my bike not operative because of the display repair. I did some Internet searches, and all I found that that the display has no internal spare parts, can not be repaired but has to be replaced.

Has anybody had this issue and knows how to fix it or I should ask for a warranty replacement display?

 

[Jackware]

If the unit is removable try putting it in a sealed bag or airtight container with rice or silicone gel bags (those small satchets that come with new shoes etc), to see if they can absorb any moisture.
You could try heating the screen with a hair dryer but make sure it doesn't get too hot.

 

[R120]

I am going to ask a stupid question, but sometimes its the obvious things that get forgotten - have you taken the protective film that come on the screen when new? If not may just be moisture under this

 

[steve_sordy]

I cannot disagree with the advice from Jackware.

Here is another thought. I got some water inside a watch and the droplets condensed on the watch glass and obscured the face. I wore the watch to bed that night and in the morning the condensation was gone.

So, try storing the display in a warm dry environment overnight and that should do the trick.

Cat litter absorbs moisture very well too, so if you can't get silica gel, or the rice didn't work, it would be worth a shot. I would put the display right on the cat litter and pour more on top of it, then put the whole mix in a warm place.

PS: When I wash my bike I don't take any special precautions to keep the display dry. I don't use a jet wash, just a bucket and a watering can. But you have got me wondering abut just how waterproof the display actually is!

 

[steve_sordy]

I am going to ask a stupid question, but sometimes its the obvious things that get forgotten - have you taken the protective film that come on the screen when new? If not may just be moisture under this

Protective film? I must go and have a look........................................................................
Nope!
Good suggestion though.

 

[R120]

I didn't notice mine had one for about 3 months

 

[OldBean]

Mine does that sometimes ...doesnt last long ...so have not bothered about it and YES protective film still in place even after 750 miles and a few spills ..shows the unit is pretty well positioned to avoid scrapes.
Have fun

 

[Spiff]

Thank you for the answers

And yes, when I noticed the moisture, the first thing I did was to remove the protective film, but thank you for pointing that out.

I checked the display and there are no screws, looks like the case was closed by "ultrasonic welding" after assembly of the electronics, probably in a Chinese factory without appropriate quality and air moisture controls, so the moisture was "trapped" inside the display.

My fear is that this internal moisture inside the display, someday will create a short circuit in electronics, causing a display malfunction, that's the reason why I'd like this fixed ASAP.

As the complete bike is still in warranty I am trying to get this fixed by Shimano. I will let you know when this happens

 

[drjarvis2003]

I have just had mine returned under warranty as mine did this at the start and eventually pixelated and stopped working altogether. Bike was cutting out too.Shop was good enough to give me a loan of another one in the meantime. I think there was another mention of this problem elsewhere on this forum.

 

[Kernow]

Mine has been doing this for a while now , it’s drying out with the recent sunny weather but , I do fear it will cause it to fail eventually , I guess I’ll have to send it off . Would be nice to see if there is a way of connecting the wires without the display sonthr bike can still be used , this question was being asked in another thread so keen to find an answer

 

[Spiff]

The end of the story is that the store took my old display and sent it to Shimano Spain, in the meantime the store lent me a substitue display. And 5 days later Shimano Spain sent a brand new display SCE8000B as a warranty replacement and I am a happy camper again.

So thumbs up for Shimano Spain

 

[BriT]

Mine has been doing this for a while now , it’s drying out with the recent sunny weather but , I do fear it will cause it to fail eventually , I guess I’ll have to send it off . Would be nice to see if there is a way of connecting the wires without the display sonthr bike can still be used , this question was being asked in another thread so keen to find an answer

 

[BriT]

I'm on my second display, the first one was replaced by the dealer after 7mths and now the replacement display has gone the same way after 11mths.

 

[Gazrock]

I am the proud owner of a bike Ghost Hybride Kato 8.7 with Shimano Steps E8000, and I am very happy with it except for a very minor disturbance, in sunny days my display is showing some water condensation inside, that can be viewed from outside and covers the display numbers.

I live in Spain and close to the Mediterranean coast, so not too much rain here, I clean the display with dry rags, E8000 is water resistant, all bottom connectors are witha cable or cover, so I believe that this is not normal.

I contacted my LBS and they contacted Spanish Shimano Distributor, and their answer was to send the display to for repair, but they did not offer me a display replacement, so this means that I'd be 2 to 4 weeks with my bike not operative because of the display repair. I did some Internet searches, and all I found that that the display has no internal spare parts, can not be repaired but has to be replaced.

Has anybody had this issue and knows how to fix it or I should ask for a warranty replacement display?

View attachment 11344

On my second display now and that is also starting to mist up. First replaced without a problem after about six months. (England)

 

[Gazrock]

I'm on my second display, the first one was replaced by the dealer after 7mths and now the replacement display has gone the same way after 11mths.

Similar with my system.