Shame on Bosch! (Warranty)

[Kirkstir]

Back in november last year i started experiencing problems with the motor on my Cube, see:

Motor feels like it's skipping...

I have a Cube with the 750Wh smart system. Lately in Turbo (and a bit also in EMTB) it feels like it's skippingevery few revolutions. It does not happen if off or on lower assist modes so i rule out drivetrain issues. Anyone with a similar behavior that can share what it might be? Thanks!

www.emtbforums.com

Since i was not hallucinating, the shop was able to confirm the motor is not running smoothly under higher loads.
So about three months ago, they started the claim with Bosch for it; in all this, keep in mind that the shop is among the top three or four biggest Bosch dealers in the country.
- Took the shop a lot of time and effort to even get Bosch to open the case and accept the motor back for repair (or exchange).
- Eventually the motor goes back to Germany and comes back 'checked' (did not even claim they tried to fix it)
- Obviously has the same problem and they send it back again.
- Back and forth, and Bosch declares it is within tolerance.
- The shop tries a new motor on my bike, to eliminate other variables; works perfectly.
- They try with the returned original one: same defect.
- At this point they are trying other ways for Bosch to acknowledge there even is a problem.
I can't complain about the shop, and they apologized in every occasion and thanked my understanding attitude; so far they even paid for all the back and forth shipping and labor.
It is beyond shameful for Bosch to be behaving like this; the motor clearly has a problem, regardless of how they test it for being 'within tolerance'. And yet they refuse, so far, to even admit the problem exists, let alone fix the damn motor or exchange it for a new one.
Meanwhile I, the end customer, have a bike with a skipping motor since late last year and not even with me since early this year; the shop, a very big dealer for the brand, is losing reputation, money for shipping and time and labor.
I truly hope the story will end well, but in each step it's going in the wrong direction for it to happen.
I want to document how such a big brand can act wrongly and stubbornly against their responsibility in a warranty case.
Thanks for reading and wish you'll never have to go through something similar,
D.

I have been throughly disappointed by Bosch and a battery warranty issue on my 2023 Gen 4 Trek Rail 9.8XT. The battery failed in year 1 of a 2 year warranty. My bike shop (a Trek Dealer) tested and established the failure, the submitted all requested reports and data to Bosch and to make a long story short, it has been 4 months and no resolution in sight. I have had to take my bike back 3 times for additional electronic reports mandated by Bosch…still no warranty fulfillment. Thankfully I have a great bike shop and they pulled a battery off a showroom bike for me to use. Just a cautionary tale, Bosch is a phenomenal power system but absolutely terrible satisfying their own warranties. Imagine being out of a battery for 4 months in the summer…unacceptable and yes SHAME on you Bosch.