Hello it seems that you have very soft paint and like some other members have pointed out it’s looks like how you have washed the bike that has caused the damage. There called love marks in the car trade they will polish out and then you just need to protect the paint with a sealer/ wax. When you wash it get the bike wet and let it soak and rinse as much of the dirt off as poss before you do any cleaning.So I'm a couple of weeks into E-sommet VR ownership, and I'm enjoying how the bike rides.
I was pretty shocked to see how bad the paintwork is on the frame though - especially the crossbar.
I'm not aggressive when it comes to cleaning. I use muc-off & a soft brush on the heavily soiled bits. But the frame paint doesn't appear to have any sort of lacquer layer, and after a second wash it looks like it's aged several years. It's crazed, hazy, and looks like someone has attacked it with sandpaper.
Is this a common thing? I'm going to speak to CRC about it.
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