Red flashing on ride control

[iXi]

My wife has a VALL-E+ 1 PRO, today while riding on lowest assist the ride control started flashing red and even though the assist light stayed on 1 the assistance was more around 3-4. The assist buttons were also unresponsive, the only way to get it working again was power it off and power it back on. After a short ride it would fault again.

Any ideas what it could be? It's going back into the Lbs tomorrow.

 

[Shane]

Sounds like the magnet is in the wrong spot. Might need a little adjustment.

Screwdriver is all you need.

 

[iXi]

Thanks for the heads up. Took it to local bike shop and they couldn't duplicate the error. Since we've had it back it's been fine. Could have been knocked out of alignment

 

[Wernher]

Check your magnet position in any case. It definitely seems to be a magnet positioning error.

 

[iXi]

I thought it might be but it's doing it intermittently. I think the controller is going to die. It went totally blank the other day but was still providing assistance. Then after we got home it miraculously lit back up. The hubs about to die too.

 

[04fuxake]

My wife has a VALL-E+ 1 PRO, today while riding on lowest assist the ride control started flashing red and even though the assist light stayed on 1 the assistance was more around 3-4. The assist buttons were also unresponsive, the only way to get it working again was power it off and power it back on. After a short ride it would fault again.

Any ideas what it could be? It's going back into the Lbs tomorrow.

According the manual, LED #3 on the RideControl One means "speed sensor issue"

 

[iXi]

All good it got to the point we're it was faulting instantly so the LBS swapped it out and it's been faultless since

 

[Alcove]

In case it happens to someone else, mine did this recently (SX) and knowing it was a sensor error ensured magnet/sensor were aligned correctly but to no avail. Not sure how it happened but the dealer found the sensor connector at the motor (under the motor protector) had broken causing the fault and was replaced under warranty.

 

[The Flying Dutchman]

I had the same issue when I forgot to transfer the magnet to my new rear wheel.

One of my dumber moments!