Blakey
Active member
Hey gang,
I've had my new eBike for 2 months now. According to Strava I've done a smidge under 1000km on it. I've ridden it a lot and hard (for me, but I'm 52 so not crazy). Now the front chain and chain ring is broken.
The bike company who sold it to me took it in (I had to get it shipped, but that was free) and said:
Well, I am not happy. Is this a reasonable amount of wear and tear on a bike which is new, but has done 1000km? I'm also not happy that they are saying the parts won't be there till Christmas which means no bike for about 2 months!
Thoughts on my next move?
Cheers!
Blakey
I've had my new eBike for 2 months now. According to Strava I've done a smidge under 1000km on it. I've ridden it a lot and hard (for me, but I'm 52 so not crazy). Now the front chain and chain ring is broken.
The bike company who sold it to me took it in (I had to get it shipped, but that was free) and said:
We have checked over the bike and the chain is worn to 75% and also the chainring is worn. This is maintenance which is needed on the bike.
Replacement parts are:
Chainring - CW8045000 - £17.00 - On back order with Zyro till 23/12/2020
Chain - BE12TEP30 - £54.99
There will be a labour charge for doing the work.
LABOURREPLACECHAIN - £8.00
LABOURCHAINSETBB - £14.00
This would be £93.99 in total.
Are you happy to proceed please?
Well, I am not happy. Is this a reasonable amount of wear and tear on a bike which is new, but has done 1000km? I'm also not happy that they are saying the parts won't be there till Christmas which means no bike for about 2 months!
Thoughts on my next move?
Cheers!
Blakey