Sounds like that's a possibility . Hopefully shop or anyone closer to you can try another cable
Nice one , that's good service ?
Sorry to hear of your problems I got mine from sprockets too haven’t used it yet so hope it’s not a bad batch and mines the same going to try it out on SundayYeah very good and lucky. Anyway looks like it's the extender (or lead} as his Rise didnt recognise it. Its now on it its way back to Sprocket Cycles
What Steve wrote, uses the full extender first then main battery, just a note, the battery percentage on the garmin shows 100% from both being fully charged, at about 60% it is the main battery being used.Sorry to hear of your problems I got mine from sprockets too haven’t used it yet so hope it’s not a bad batch and mines the same going to try it out on Sunday
could someone tell me how does the extender system work
for example main battery and extender say are both fully charged ,does the extender empty first or the main battery first or do they run and discharge at the same time ?
Phoned them up and they still have plenty in stock. I've sent it back on a next day service so hopefully they'll get me a new one sent straight out tomorrow.Cool , hopefully you won't have to wait an age for a replacement
When yours is connected to the bike are the four blue bars lit up?I've only used mine once , both fully charged . It used the extender first , I did 50 miles and got home with 76% of main battery left
No , you have to press the button on the extender , it then lights up to show remaining barsWhen yours is connected to the bike are the four blue bars lit up?
Ah right the rep said today that they should light up when connected to the bike. He also tried plugging the extender into the bike when the bike was on which he said, as per the manual, that that should shut the bike off if you do that. His bike didn't shut down so he was 99% confident it was the extender or lead at faultNo , you have to press the button on the extender , it then lights up to show remaining bars
Mine definitely doesn’t light up when connected, only light up after press the button for two secondsAh right the rep said today that they should light up when connected to the bike. He also tried plugging the extender into the bike when the bike was on which he said, as per the manual, that that should shut the bike off if you do that. His bike didn't shut down so he was 99% confident it was the extender or lead at fault
Mine was showing 130miles after 12 miles in eco modeI know range comes down to a lot of factor but any idea of a approx range ( main battery and extender ) on say a completely flat ride gravel and tarmac no climbing all in ECO
80 miles ??? Maybe
Reckon it's doable depending on your weight and what tyres you're running. I'm a touch over 15 stone and I did a ride last week all in eco and managed 38.5 mile and 3100ft of climbing and finished with 10% battery so a flat ride with the extender should get you to 80.I know range comes down to a lot of factor but any idea of a approx range ( main battery and extender ) on say a completely flat ride gravel and tarmac no climbing all in ECO
80 miles ??? Maybe
I mean the bike itself is fine if I take the extender out of the equation. I just can't be arsed having to send it back and wait ages for it to be sortedAlthough this is no help to you I think it’s safe to say I won’t ever be updating my software
Sean very very risky I hope it get sort for you so you can enjoy your bike
Orbea answered my email saying that 5NM is the correct torque... unbelievable. They also attached a picture of the extender using washers while the original manual did not.
They did not even offer a replacement. However my LBS offered a free replacement.
I wish people will not use 5NM of they will damage more supports or even frames
Hi,Any chance your torque tool needs adjustment?
2nm with washers is what I did after the support replacement, so great!I did mine to 2 nm with washers under the heads and it’s perfect
No deformed plastic and after several long rides they haven’t come loose
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