Orbea Rise Hydro - Random Turning off while riding + Lockring Options

[iJak]

Orbea Rise Motor Issue - Turning off while riding

Has anyone experienced the Rise motor turning off while riding. I rode my Rise M20 five times with no problems, but on the 6th ride, after 1.5 hours the motor turned off. I turned it back on and about 15 minutes later it turned off again. Turned it back on and 10 minutes later it turned off...

www.emtbforums.com

Starting a new thread on this, since the wiring is different from the carbon version posted in that other thread linked above, but practically same issue.

This is just randomly happening - sometimes on flat road, sometimes going up, sometimes going down. Powering it up and leaving it for awhile without riding seems to give me longer sessions before randomly turning off. This seems to be happening more frequently now.

1) battery is fully charged.
2) happening on all modes (ECO, Trail, Boost and sometimes Off)
3) I am not a heavy rider (180lbs kitted) so it shouldn't be over heating especially in "off" mode
4) checked all external connection and they are tight
5) no error codes

Fix Attempt Update: Oct 27th - failed
Purchased lockring removal tool in order to drop the motor, so I can check connections. The LBS tech I bought the tool from told me to clean the magnet and speed sensor in the rear. To my surprise there's a layer of brake dust and trail dust completely covering the magnet due to the lip (see photo in later post) - Cleaned it with alcohol and pick due to magnet attracting the brake dust. Test rode this attempt + firmware updated to 4.1.9 - still having the same issue.

Next is to drop the motor - Nov 13th - Fixed
Dropped my motor and checked if there's any issue with the cables / wiring. Found nothing and reassembled everything. Started working again - 30 min test ride full boost, no random shut offs!

 

[WOYTY]

Hello.
I had the same symptoms on my Rise M20 started off with random switching off exactly the same as described by you ,no fault indicated by the Etube app .
Now the motor turns off and Etube app error log shows fault E 01022. Even when the motor stays on I can feel that motor assist is not as strong as it used to be. I have dropped the motor to check all the connections but found nothing wrong.
I suspect that it's faulty torque sensor ,so looks like i will need new motor.
My bike has only covered 2600 km

 

[mike_kelly]

Do you notice that the speedometer shows no speed when you are pedaling? Maybe indicating the sensor is faulty. That might cause the motor to think it is not in use and time-out.

 

[WOYTY]

I have no speedometer just simple LED indicator .When motor cuts out I get two red LED blinking, which mean there is a fault in the drivtrain. I have contacted dealer ,after contacting ORBEA they suspect faulty speed sensor .

 

[mike_kelly]

Well that is an easier fix, even if you have to drop the motor to get at the cables. But better than having to replace the motor. Good Luck.

 

[iJak]

finally found a lockring removal tool locally to drop the motor. Upon picking up this tool, the shop told me to check + clean my wheel magnet and sensor. To my surprise there's a heavy layer of brake dust + trail dust on my 6 bolt magnet. I got my magnet from giant which works with ep8, but as you can see there's lip which is great for holding dust. I will report back if cleaning this magnet + sensor solved my issue.

 

[WOYTY]

Speaking about removal tool . I had to skim the outer diameter of the one I have purchased as there is recess in e-thirteen chain ring that requires tool with 59mm outer diameter.

 

[iJak]

what tool model is that one?
my parktool LRT-2 one is 58.4mm according to my digital caliper.

 

[WOYTY]

Parktool will be good , mine is made by Taiwnese company called Super-B.

 

[mike_kelly]

Do remember that the lock ring is reverse threads.

 

[WOYTY]

And do remember that most of the torque wrenches only work clockwise .

 

[mike_kelly]

Very true. The only one I could find was the Park unit that works in both directions.
Must be the 60nm version.

 

[Silver fox]

Those “friction” style torque wrenches, while handy, are not known for their accuracy. I wouldn’t use one for any carbon parts.

 

[iJak]

Update: Issue still happening even after cleaning the magnet and speed sensor. Will drop motor next.

 

[WOYTY]

After Orbea adviced to change the speed sensor I have repalced it with the new one but nothing has changed .
Same error .Motor stops sometimes after 5-10 minutes , sometimes every 30 seconds.
I think it's the motor itself .LBS will have a look at it this week.
Thanks God I have Rise hydro of my daughter which I'm using now.

 

[iJak]

After Orbea adviced to change the speed sensor I have repalced it with the new one but nothing has changed .
Same error .Motor stops sometimes after 5-10 minutes , sometimes every 30 seconds.
I think it's the motor itself .LBS will have a look at it this week.
Thanks God I have Rise hydro of my daughter which I'm using now.

Keep me posted. Unfortunately, my purchase was done online, so I don't have a LBS to warranty.

 

[iJak]

Dropped my motor and checked if there's any issue with the cables / wiring. Found nothing and reassembled everything. Started working again - 30 min test ride full boost, no random shut offs!

 

[WOYTY]

Fingers crossed

 

[Shjay]

Warranty would be with Shimano not Orbea as motor/electrics issue so any local bike shop that is also a Shimano service centre could help out
QUOTE="iJak, post: 435945, member: 23164"]
Keep me posted. Unfortunately, my purchase was done online, so I don't have a LBS to warranty.
[/QUOTE]

 

[Shjay]

My old bike Vitus E-Sommet with E7000 motor was randomly cutting out, I have a PCE02 to run checks turned out to be cable from motor to the computer was broken. Once replaced all good. I am guessing like the carbon Rise you have a cable connection in headtube to connect thinner ep8 wire to standard wires in computer, check these haven’t come loose

After Orbea adviced to change the speed sensor I have repalced it with the new one but nothing has changed .
Same error .Motor stops sometimes after 5-10 minutes , sometimes every 30 seconds.
I think it's the motor itself .LBS will have a look at it this week.
Thanks God I have Rise hydro of my daughter which I'm using now.