One Up Components Awesome Customer Service

[HORSPWR]

I recently purchased a set of their aluminium pedals which I absolutely love. I had them on for a few weeks and then last week I had a massive pedal strike which resulted in a bent left crank, a bent pedal axle and a broken collarbone

So I thought I'd try and see if I could purchase some spare pedal axles somewhere, I found out that One Up make spares kits for all their pedals but you can't buy axles. So I sent them an email asking them if they supply pedal axles as a spare purchasable item, they emailed back within 12 hours to inform me that they do not but gave me a 100% discount code off a set of new replacement pedals, all I had to do was cough up for the postage ($18AUD). These pedals retail in Oz for $200.

I was really surprised and so appreciative as they certainly didn't have to do this and it was no questions asked just bam...here's a 100% off discount code.

It really made my day, so if you guys at One Up read these forums, once again, you guys are awesome!

 

[Pdoz]

Impressive company , run by enthusiasts rather than a sales committee.

 

[Dan63]

That's good service. Their gear is fantastic too, very innovative and finely crafted!

 

[Zimmerframe]

last week I had a massive pedal strike which resulted in a bent left crank, a bent pedal axle and a broken collarbone

Bloody unlucky to get a pedal strike on your own collarbone !

Hope it's not too uncomfortable and is healing up ok.