New Sworks Levo. Chain already off... how to fix?

[Foxxer]

Hello,
Ive less than 2hrs on my first e-bike, a new 2021 Turbo levo Sworks. I went for a brief ride with my 5 yr old with his little bike, and as we cycled away from the house, I tried to pull a wheelie or sorts. Chain came off. Now earlier this morning I heard what sounded like a gear shift even though there was no shiting of the gears. I guess the chain was possibly already catching in the system.

Here is a video which shows the details. Im looking for advice if this needs to be fixed or replaced. My concern is if this happened in the middle of a mountain or trail...id be doomed.

Again a newb...so i know some of you maybe eye rolling.

 

[levity]

It's a simple and easy fix with knowledge and the right basic tools. However, as a noob you'd best take it in to the shop.

Also have them check the derailleur adjustment and alignment and talk to you a bit about shifting and ebike power.

You'll learn, and you and the bike will be fine. Have fun!

 

[wepn]

Definitely agree - take it back to the shop. Also familiarise with the Eagle XX1 especially p.28 of the manual regarding dual suspension setup.

You'll need a new PowerLock chain link. There are a few potential causes like improper shifting under load, incorrect chain sizing due to not compressing the rear shock, maybe incorrect limit screw settings amongst other possible causes.

https://www.sram.com/globalassets/d...0-000-rev-b-eagle-axs-systems-user-manual.pdf

 

[miPbiP]

if there's a SWAT tool in the fork steerer (my LEVO did) it'll have a chain tool and a spare link you can use to fix the chain.

chain breaks happen (tho not usually brand new!), suggest teaching yourself how to fix them trailside. it's probably number 2 issue on the trail after punctures.

be assured your bike is not faulty!

 

[maynard]

The S Works comes with a chain breaking tool .

 

[maynard]

And quicklinks

 

[maynard]

have you bought levociraptor yet ?

 

[maynard]

Its only the most important upgrade you can get for a passport into a new world of transport

 

[Foxxer]

have you bought levociraptor yet ?

No. What is that? And my Levo has a small tool set in the front stem. It’s mostly Allen keys. I don’t see a tool to fix this or spare links.

 

[miPbiP]

No. What is that? And my Levo has a small tool set in the front stem. It’s mostly Allen keys. I don’t see a tool to fix this or spare links.

look under the fork steerer, above the fork crown. you'll see a hex bolt. use the tool to undo that, there should be chain breaker and spare link.

like this -> SWAT™ Conceal Carry MTB Tool | Specialized.com

 

[miPbiP]

No. What is that? And my Levo has a small tool set in the front stem. It’s mostly Allen keys. I don’t see a tool to fix this or spare links.

I guess he means this LEVOCIRAPTOR - speed de-restrictor.

it's probably illegal where you live - I wouldn't do it. (I also don't see the need).

 

[paquo]

And my Levo has a small tool set in the front stem. It’s mostly Allen keys. I don’t see a tool to fix this or spare links.

order up new xo chain off net
lay out old chain next to new one and break at same length with chain tool/multi tool (the one in the stem is a pita to get to)
degrease new chain
install paying attention to little arrows for direction on link , apply wax

 

[Foxxer]

order up new xo chain off net
lay out old chain next to new one and break at same length with chain tool/multi tool (the one in the stem is a pita to get to)
degrease new chain
install paying attention to little arrows for direction on link , apply wax

Im going to take it to the bike shop (Mikes Bikes in Petaluma) to fix it. Or they are going to send their mobile service which would be far better for me right now.

So that tool I can easily access at the top, it looks like just as it does in the website link, a bunch of Allen type keys. I don't see how any of them can fix this chain link. I don't see any spare chain links. Are they under the fork in some other compartment?

Anyone recommend a good video how to fix such a chain event when out in the hills?

 

[Foxxer]

I guess he means this LEVOCIRAPTOR - speed de-restrictor.

it's probably illegal where you live - I wouldn't do it. (I also don't see the need).

I guess that voids the warranty? How easy is that to install?

 

[miPbiP]

Ask the shop to show you the chain tool and how to use it. (You just spent £xxxxx on a bike!)

Yes I think derestriction will invalidate your warranty is Spesh found out.

But also it means you're no longer riding a "bicycle" in the legal sense, it becomes an uninsured motorcycle legally. So if you have an accident the book will be thrown at you.***

*** obv depends on the legal situation where you live.

 

[maynard]

I guess that voids the warranty? How easy is that to install?

Very . Doesn't void warranty if bike shop doesn't know ?

 

[wepn]

Very . Doesn't void warranty if bike shop doesn't know ?

There's the possibility or maybe even probability that they know.

‘Plausibility logics’ are likely not only reporting via diagnostics in Mission Control but also flags logged in specific storage within the battery pack, possibly integrated into the BMS.

EN15194:2017

4.2.17.2 Prevention of tampering

a) Anti-tampering relevant parameters shall only be accessible to the manufacturer or authorized persons and changes of software configuration parameters require programming tools that are not commercially available or security protected.

b) Assumable manipulations on the approval relevant configuration shall be prevented or compensated by effective counter measures, i.e. plausibility logics to detect manipulations on sensors

 

[maynard]

Well I use my bike mainly for commuting . So to me de restricted is the only way . If your using ur bike for how it was intended ( trail bike ) I think de restricted isn't as important as u can get ur kicks from the down hills. De restricted definitely makes kicking it around the streets a real blast.