My spanking new Vitus E Sommet VRS 2020

Jeffcw

Member
Apr 29, 2020
24
41
Manchester
Ordered mine last monday, was told its been shipped last friday when i spoke to them but still shows processing. Told its a signed for but not tracked which is disappointing. Ordered 2 other things since from crc both tracked and arrived. Fingers crossed its here soon.
 

R120

Moderator
Subscriber
Apr 13, 2018
7,819
9,190
Surrey
I wouldn't worry too much, due to Covid 19 bike deliveries are taking longer than usual - they use conventional post/couriers for most components etc which are taking a bit longer, but for bikes they use specialist haulier IIRC and I can imagine there's quite a backlog.

I have been looking at bikes for my wife, and a couple of places have told me that it could take up around two weeks, not only due to delivery delays, but also there has been a massive surge in bike orders since lockdown, so a lot of assembling for them to do.
 

STATO

Active member
Feb 18, 2020
195
123
North
Ordered mine last monday, was told its been shipped last friday when i spoke to them but still shows processing. Told its a signed for but not tracked which is disappointing. Ordered 2 other things since from crc both tracked and arrived. Fingers crossed its here soon.

Check out the CRC issues thread. They post built bikes with a courier who has no customer tracking info, and very little info CRC can get. It will arrive, it might take 2 weeks and you will probably only know its arriving when they knock on your door. Its crap but its how its done.
 

Randy

Member
Apr 23, 2020
65
47
Henley on Thames
Ordered mine 9 days ago on the 22nd. Not heard a thing. I can deal with no tracking info but will I get an email when it's been shipped?

Mine was ordered on the 16th - same. I did have some dialogue with their customer services because another parcel went awry and she said I would receive an email advising me when the bike ships but not convinced given the discussions above.
 

STATO

Active member
Feb 18, 2020
195
123
North
Yeah just keep on at the Live customer services chat thing, ask them for an update from the shipping company and you will hopefully recieve an email with status, but it wont say much. It really is a terrible system, but its obviously cheap for them as they dont seem to care. Plus side, my bike came undamaged and the CRC mechanics had done a good job preping it and packing it for transport.
 

inwoods

Active member
Jul 31, 2018
116
108
Poulton-Le-Fylde.
A response to my email sent yesterday...

Thanks for your email.

I can confirm that your parcel was shipped to you on the 24th April with Express Freight.

This is a sign for service and not a tracked service.

Northern Ireland deliveries usually take 1-2 working days after dispatch. Deliveries to UK mainland get passed to Tuffnells and usually take 2-6 working days after dispatch. Delivery to Isle of Man and other islands may take longer.

Please note all deliveries may be slightly delayed due to the current Covid-19 siuation.
 

Jeffcw

Member
Apr 29, 2020
24
41
Manchester
A response to my email sent yesterday...

Thanks for your email.

I can confirm that your parcel was shipped to you on the 24th April with Express Freight.

This is a sign for service and not a tracked service.

Northern Ireland deliveries usually take 1-2 working days after dispatch. Deliveries to UK mainland get passed to Tuffnells and usually take 2-6 working days after dispatch. Delivery to Isle of Man and other islands may take longer.

Please note all deliveries may be slightly delayed due to the current Covid-19 siuation.

Mine said exactly the same. May have been a few sent out on that date. Hopefully it will be here soon.

Edit* had some more info, had a package no of crc, express frieght tracking now says in warehouse, not recieved until tuesday night from crc.
 
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Benbenben

New Member
Apr 7, 2020
32
15
Isle of Wight
I have emailed many times, first to be told it had been sent out on the 12th, then that it hadn't been sent out, then that it had been sent out on the 14th. In the end I rang express freight who said that they had the documents but hadn't received the bike. I told CRC this who have currently been 'investigating' for the last week- hopefully your all luckier than I've been. Fairly disappointing sometime but I will wait because I can't get an equivalent bike for even close to this price.
 

Blutac

New Member
May 2, 2020
7
6
Leeds
I received mine last week, only mark i found on it was at the top of the steerer tube so I used a sharpie to cover the scratch. The massive problem i had was with the dropper seat post, the cable was so mangled inside the frame that it didnt work. I pulled the cable through the frame so i could get the seatpost out and had to reassemble it. It took 20 minutes to get the bars on and set the shocks up and an hour to sort the seatpost out. All ok now tho, I've done around 50 miles on it so far without any problems. Fantastic bit of kit and I can ride stuff that I used to ride nearly 30 years ago when I got my first clockwork orange.
 

Vfour800

Member
Feb 24, 2020
51
31
Brackley Northamptonshire
Well my bike just arrived - box all smashed up and damage to the steerer tube. At work so not checked in thoroughly yet. Annoying!
This how mine turned up. Will never buy from CRC/Wiggle again. A long story but I ended up keeping it and I replaced Kiox, bracket and a charger as that was missing as well. They offered refund but I couldn't find a replacement anywhere and paying for parts was still £400 cheaper than sending it back. She's all good know and loving it ?

IMG_20200110_140856727.jpg


IMG_20200110_133729376.jpg


IMG_20200110_130713781.jpg


IMG_20200110_133422125.jpg
 

Randy

Member
Apr 23, 2020
65
47
Henley on Thames
This is how mine arrived. They must be haemorrhaging money sorting out broken bikes - surely its not that hard to do some fitted packaging!

Having used ChainReaction for loads of bike stuff over the year I've always been pretty impressed by their customer services, certainly much better than my LBS! This lets them down though and it doesn't seem like a new problem.

Packaging aside though... loving the bike. Cant wait to get to some proper trails on it, only doing gentle local XC stuff and its massive overkill.

a7a81fd5-29e2-4f5a-a059-71da8689e494.jpeg
0bed8d08-a7c7-4f0f-8626-d82d363da618.jpeg
 

WildGuy

Member
Mar 12, 2020
65
98
Cyprus
This is how mine arrived. They must be haemorrhaging money sorting out broken bikes - surely its not that hard to do some fitted packaging!

Having used ChainReaction for loads of bike stuff over the year I've always been pretty impressed by their customer services, certainly much better than my LBS! This lets them down though and it doesn't seem like a new problem.

Packaging aside though... loving the bike. Cant wait to get to some proper trails on it, only doing gentle local XC stuff and its massive overkill.
That's really annoying, but is it no damage to the frame at least so they can just send you some new parts and voucher for compensation or something, rather than you having to return the whole package? Quite agree: why would they keep doing this rather than package it properly. I've got two on order. I did put in the space where it lets you add comments to the order that I'd heard lots of accounts of arriving damaged so please put in extra packaging because it's got to come a long way in my case - but whether they'll take any notice of that we'll have to see!
 

Vfour800

Member
Feb 24, 2020
51
31
Brackley Northamptonshire
This is how mine arrived. They must be haemorrhaging money sorting out broken bikes - surely its not that hard to do some fitted packaging!

Having used ChainReaction for loads of bike stuff over the year I've always been pretty impressed by their customer services, certainly much better than my LBS! This lets them down though and it doesn't seem like a new problem.

Packaging aside though... loving the bike. Cant wait to get to some proper trails on it, only doing gentle local XC stuff and its massive overkill.

View attachment 30269 View attachment 30270
Looks like the exact same box as my cube turned up in. Totally insufficient packaging for the job. What was even more annoying was the fact that the Charger was missing also. I was going to buy the fast charger anyway so i ordered it and some other bits including pedals from Bike-discount.de
I will use them again but I don't think I would buy another bike mail order again, even though the initial saving was 38%
Lush bike by the way, Enjoy ??
 
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Vfour800

Member
Feb 24, 2020
51
31
Brackley Northamptonshire
That's really annoying, but is it no damage to the frame at least so they can just send you some new parts and voucher for compensation or something, rather than you having to return the whole package? Quite agree: why would they keep doing this rather than package it properly. I've got two on order. I did put in the space where it lets you add comments to the order that I'd heard lots of accounts of arriving damaged so please put in extra packaging because it's got to come a long way in my case - but whether they'll take any notice of that we'll have to see!
I bet they won't send him anything as per my experience and just offer a full refund. Very frustrating ? I tried everything even PayPal wouldn't help because they offered full refund. Citizen advice said I could claim for loss of bargain but I just paid for the new Kiox and bracket in the end and chalked it up to experience. The old Kiox works fine but you had to secure it in with a cable tie so at least I have a spare if ever needed.
 

Kaelidoz

E*POWAH Master
Patreon
Apr 29, 2018
312
304
Belgium
Last year I ordered 2 big bottles of Muc-Off chain lube on CRC. 1x dry and 1x wet.

I got 2 x wet and they couldn't understand why I'd still want the dry one. For CRC, since the dry lube was "cheaper" (barely) that was a win for me. I gave up.

I also tried to contact them 3 times for a small dent in my new forks, I gave up.

I will never buy a full bike/frame on CRC or wiggles.
 

CH61S

New Member
Apr 27, 2020
52
101
Rhondda south Wales
Full of doom and gloom on this post. I'm sure millions of people have no issues whatsoever with delivery but it is concerning seeing the recent trend when I'm sat waiting for bike delivetlry myself.

Who's delivery company they use? They seem to enjoy chucking a few grand worth of bike around in transit whoever they are.
 

Vfour800

Member
Feb 24, 2020
51
31
Brackley Northamptonshire
Full of doom and gloom on this post. I'm sure millions of people have no issues whatsoever with delivery but it is concerning seeing the recent trend when I'm sat waiting for bike delivetlry myself.

Who's delivery company they use? They seem to enjoy chucking a few grand worth of bike around in transit whoever they are.
Fear not mate I'm sure it will be fine. Unfortunately the post has turned a little negative but unless people share there experiences then nothing changes as the reviews are filtered to the point where they aren't even worth reading. Hope your new Ebike turns up soon and you can send us some pics pre and after Mud ??
Here's mine after a clean ?

IMG_20200503_154910056_HDR.jpg
 
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CH61S

New Member
Apr 27, 2020
52
101
Rhondda south Wales
Ok just an update. I just got off a chat with a staff member who has told me he works in the warehouse through the week and was very helpful in all fairness to him. He's giving me a call back tomorrow with an update regarding my order being delayed but also I've discussed the issue that seems to be a common theme of bikes arriving damaged in the last 2 weeks.

I'm told this may be due the specific boxes they use for e bikes that are more robust to deal with the extra weight being out of stock at the moment, and bikes may have been shipped in standard boxed?

Not sure if this is correct information or not but either way im expecting a call tomorrow morning to discuss my order and also to get an update on the damage others have been seeing and what is being done to stop the issue in future. I've also requested extra packaging be placed on my order just incase,so fingers crossed!

(Just to clarify my discussion was specifically about E-Sommets being delivered in the last 2 weeks)
 

R120

Moderator
Subscriber
Apr 13, 2018
7,819
9,190
Surrey
The bike my box came in was tough enough that you would have to go at it with a knife or similar to open it, it was fully industrially stapled shut. Not as good as the yt or canyon boxes, as it could be crushed, but pretty tough - not like the box in the pic above
 

Benbenben

New Member
Apr 7, 2020
32
15
Isle of Wight
Ok just an update. I just got off a chat with a staff member who has told me he works in the warehouse through the week and was very helpful in all fairness to him. He's giving me a call back tomorrow with an update regarding my order being delayed but also I've discussed the issue that seems to be a common theme of bikes arriving damaged in the last 2 weeks.

I'm told this may be due the specific boxes they use for e bikes that are more robust to deal with the extra weight being out of stock at the moment, and bikes may have been shipped in standard boxed?

Not sure if this is correct information or not but either way im expecting a call tomorrow morning to discuss my order and also to get an update on the damage others have been seeing and what is being done to stop the issue in future. I've also requested extra packaging be placed on my order just incase,so fingers crossed!

(Just to clarify my discussion was specifically about E-Sommets being delivered in the last 2 weeks)

That sounds promising, did you manage to get through to them on phone? If so do you have a number I could call them on as I cannot seem to get hold of one.
Hope yours is sorted soon.
 

Jeffcw

Member
Apr 29, 2020
24
41
Manchester
That sounds promising, did you manage to get through to them on phone? If so do you have a number I could call them on as I cannot seem to get hold of one.
Hope yours is sorted soon.

I used the live chat and eventually got an email back, ive since just emailed the customer service email and the girls replied. I asked for the express frieght reference number. That actually doesnt tell you much on the online tracking except in warehouse. If you ring them up with it though they are helpful. Mines apparently at my local tuffnells depot ( express fright hand over to them on mainland) as of last thursday. Hopefully here on 2mz parcel run.

Worth a try, hope you get it soon.
 

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