Mavic e deemax hub

[steverav1]

After upgrading my wheels to mavic i went to llandegla for a shootout ride got home and checked the bike over and thought i had snapped a spoke on the front wheel then upon closer inspection it's the hub that has broken where the spoke attaches waiting on the shop i bought them from for warranty/replacement
Has anyone had this issue

 

[Dhd12]

Not good. will check mine today. Great wheelset Btw, only rim i've had to not loose air and they ride really well

 

[VWsurfbum]

Wow, I've seen all sorts of fails, but never one like that?

 

[Tootsmachoots]

This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

 

[steverav1]

mavic have honoured the warranty claim but nowhere in the uk has any stock ive been waiting 8 weeks now and the shop i bought from still doesn't have any they are sending me a brand new wheel when they get one

 

[Dhd12]

This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

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Definitely a warranty job. I have the E Deemax S wheelset. I had to tighten a few spokes, but it’s very easy. Very impressed with the wheel set and have 1800 hard kilometres on them. Very rocky here in the mountains in Andalusia

 

[steverav1]

This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

View attachment 138360 View attachment 138361

hub failure for me mate deffinatly mine happend on first ride so wasnt going to take any shite

 

[Tootsmachoots]

mavic have honoured the warranty claim but nowhere in the uk has any stock ive been waiting 8 weeks now and the shop i bought from still doesn't have any they are sending me a brand new wheel when they get one

Waiting time is very poor, but at least Mavic have acknowledged a manufacturing fault.

 

[steverav1]

Waiting time is very poor, but at least Mavic have acknowledged a manufacturing fault.

something to do with changing there holding company in the uk they are waiting for stock im going to message them now see what is happening

 

[steverav1]

No stock untill the 26 th up to now

 

[Dhd12]

No stock untill the 26 th up to now

I got mine delivered in three days from Germany to Spain. Why can't they source you a replacement from Europe? I know there will be duty to pay

 

[Tootsmachoots]

These are the people handling Mavic Repair Warrantys. Pretty good turn around as well. Approx return of wheel 11th - 12th April. New wheel received approx 10th May.
Still not sure why this failure is happening on these wheels, front wheel has the same issue only this time the spoke has remained in place although not much material holding it. Another one for return

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