Levo Gen 2 Levo battery issue - single green flashing light

[boytie]

Thanks for all your posts. My bike this long weekend has stopped starting and when I plug into power I see third light flashing so I assume my 2019 Levo Expert 700 watt hr battery has an issue. Disappointing. Bike had been going great and day before I had a large ride with no issues. Maybe issue happened as I charged it up for my ride today. Interesting heat is not a component of my issue. Was 21 across ride and when charged it was in a cool garage. I had the firmware updated around Aug last year around time the engine issues and extended warrantee discussions were doing the rounds. Hopefully there isn’t an issue getting a replacement battery here in NZ as I am loving my biking at the moment.

 

[Bluishblue]

I'm luckly still ok with my 700Wh battery but 7 of my friends had the same issue 3rd led blinking and battery replaced under warranty. Other 2 friends had the 500Wh dead no leds no power on replaced from LBS.

 

[Louismachav]

Just to let you know that as of today I also have the third light blinking on my battery. My bike is a 2021 Levo S Works and just 4 weeks old. My LBS will claim with Specialized and have it replaced. Surprised to see this issue popping up so frequently.

As an update, I had my second battery die with the same issue last week. It actually happened in the middle of a ride. The battery simply stoppend doing anything. Went to my LBS and they have replaced my battery for the second time. Not happy it happened, but quick resolution and good service by the LBS/Specialized. Fingers crossed it won’t happen again....

 

[Mitch1129]

Glad I found this thread. Was going CRAZY that my bike wouldn’t turn on and would shut off time to time and not turn back on. TCU has no power and the third green light blinks when I plug it into the charger. Off to the LBS for a new battery on my 5 month old Turbo Levo....Ugh!

 

[Kimmoi]

Happened here this morning. 2021 Levo Comp.
3000km ridden.

 

[Andy L]

Exact same issue here. Bike going back to LBS today. They had not seen this before. Thanks everyone for posting your experience.

 

[dfhowardcml]

I have a 2022 expert. 11k dollars plus tax = 12k. This is a lot of money for me but my cardiologist said no more mt biking in Reno after my second heart attack unless I get an ebike. Rode it this summer and it died a few weeks ago. The LBS said it was the battery, motor, or TCU. Not helpful. After 10 days they said it was the motor. After a few more days they said it was the battery. It has been 17 days and no bike. This has been the best Fall for bike riding in decades. You can even ride Tahoe. I can't because I am only allowed an ebike. I explained to the LBS and to Specialized but no sympathy. Very disappointed!! I think Specialized should give a 50% discount on another bike so I can have a backup. I am not kidding about this. With the mark up they can break even and I wouldn't mind as much.

 

[dfhowardcml]

I have a 2022 expert. 11k dollars plus tax = 12k. This is a lot of money for me but my cardiologist said no more mt biking in Reno after my second heart attack unless I get an ebike. Rode it this summer and it died a few weeks ago. The LBS said it was the battery, motor, or TCU. Not helpful. After 10 days they said it was the motor. After a few more days they said it was the battery. It has been 17 days and no bike. This has been the best Fall for bike riding in decades. You can even ride Tahoe. I can't because I am only allowed an ebike. I explained to the LBS and to Specialized but no sympathy. Very disappointed!! I think Specialized should give a 50% discount on another bike so I can have a backup. I am not kidding about this. With the mark up they can break even and I wouldn't mind as much.

Apparently this rider is not the boss. Specialized- please change your slogan.

 

[Andy L]

Exact same issue here. Bike going back to LBS today. They had not seen this before. Thanks everyone for posting your experience.

Update. Specialized has agreed to replace the battery 2021 Levo expert 1y 1m post purchase. LBS gave me a loaner battery awaiting the replacement. Of course it snowed that very day.

 

[Exrm193]

Just joining the club today....2 months old 2021 model.....phoned the shop...they want to plug it in to diagnose, so that's New Years eve written off then...bummer.

 

[Kimmoi]

I got new warranty battery about week ago. Three weeks bike was at the lbs.
What next..

 

[Exrm193]

Update: Spoke to the dealer who sold me the bike Specialized Concept in Plymouth....took it to my local Concept store in Ruislip....battery checked...need a new one. Replaced in less that an hour....Blinding service.

 

[KO2019]

Another 700wh battery with this fault, LBS diagnosed as low battery voltage today but it is 3 months out of warranty so will wait and see what happens when they have tested with another battery and speak to Specialized.

 

[Exrm193]

You will be covered by UK Consumer law...If you're in the UK obviously. Goods must last a reasonable amount of time. 15 months for an e-bike battery is not reasonable.

 

[KO2019]

Thanks for the suggestion.
Good news is Speacialized are living up to their great customer service record and replacing for free as it is only a couple of months after the 2 year warranty end.
Still makes me wonder why my battery, after 126 charges with no issues, went from 100% health to not working?

 

[Exrm193]

I was told it was Water ingress...Not sure how. They also replaced the plastic bash guard which now has 2 x drain holes.

 

[Hammick]

Add me to the third flashing green light list. My bike is 2020Turbo Levo Comp with the 700wh battery. Diagnosis from LBS is battery "entered in permanent failure status". Battery has eight charge cycles and was showing 100% health before it went into fault mode. 61% SOC when hooked up to LBS computer.

My battery is out of warranty by exactly two months. Fingers crossed that Specialized takes care of me.

If Specialized gives me a new battery under warranty do I get another two years warranty on the new battery?

 

[Exrm193]

Add me to the third flashing green light list. My bike is 2020Turbo Levo Comp with the 700wh battery. Diagnosis from LBS is battery "entered in permanent failure status". Battery has eight charge cycles and was showing 100% health before it went into fault mode. 61% SOC when hooked up to LBS computer.

My battery is out of warranty by exactly two months. Fingers crossed that Specialized takes care of me.

If Specialized gives me a new battery under warranty do I get another two years warranty on the new battery?

Not sure.I think you'll find warranty is only on original purchase. best check.

 

[Hammick]

Specialized stepped up and is giving me a new battery under warranty. I'm now a loyal customer.

 

[E92Vancouver]

Hi all - I’m new to the group and am a turbo levo rider. I’m having battery issues - the bike won’t turn on and the battery is showing a single flashing light (third light up)when plugged in but the power unit is showing green (it’s charged) . I’d charged and checked it one day and it was showing full battery , tried to turn it on the next day and nothing . Had the battery out and cleaning terminals etc. But still nothing. Can anyone help please ?

View attachment 40623

I have this same issue. Only started happening right after I upgraded to the new TCU, motor and battery firmware. Bike works fine. The battery charges but once it gets fully charged I get this 3rd flasing led. Mission Control app says battery health is 100%. Mission control app said their is a battery system issue and to visit an AD. Went to an AD. They hook up their fancy diagnostic hardware/software to the battery. Their equipment said the battery was 100% okay. So will just ride the bike as usual until I can't ride or can't charge.

 

[Howz]

Well mines gone the same as these, I went out on Saturday to check the bike over before a ride and all ok, got kitted up and went to ride and the bike (2019 carbon comp) won’t turn on even though I’d fully charged it, plugged the battery in and just the one light flashing. i upgraded to this 700w battery 2 years and 2 months ago , anyway I’ve taken it back to the specialized concept store in Chester where I got it and they have confirmed it’s dead…they have put in a warranty claim with specialized that hopefully they will allow…..watch this space!!

 

[Howz]

Big kudos to the concept store in Chester and specialized HQ ….. warranty claim accepted

 

[Timeoutotour]

This indicates the battery is goosed. My first battery failed just before the two year warranty expired and fortunately was replaced free of charge by my retailer Certini (UK). The replacement failed in the same manner after only 37 charging cycles . I have had my Levo since October 2020 so it is clearly long out of warranty. I contended 37 charging cycles was not acceptable for a battery retailing at £900 and requested a replacement free of charge. Certini disagreed and offered a 50% discount. £450 ouch !.
I reluctantly accepted as could not face being without my bike for a prolonged period. The new battery is guaranteed for two years or 300 charging cycles but my confidence in Specialized and their products has been severely damaged. I live and ride in North Wales where it rains occasionally. I don't know if I have been very unlucky in having two failures but would be interested to hear from anyone with a similar experience
Thanks for reading

 

[Crawford919]

This indicates the battery is goosed. My first battery failed just before the two year warranty expired and fortunately was replaced free of charge by my retailer Certini (UK). The replacement failed in the same manner after only 37 charging cycles . I have had my Levo since October 2020 so it is clearly long out of warranty. I contended 37 charging cycles was not acceptable for a battery retailing at £900 and requested a replacement free of charge. Certini disagreed and offered a 50% discount. £450 ouch !.
I reluctantly accepted as could not face being without my bike for a prolonged period. The new battery is guaranteed for two years or 300 charging cycles but my confidence in Specialized and their products has been severely damaged. I live and ride in North Wales where it rains occasionally. I don't know if I have been very unlucky in having two failures but would be interested to hear from anyone with a similar experience
Thanks for reading

I have had the same experience with 2 of my current 2022 Levo’s. One had battery failure at 500 ish miles and took months for Specialized to agree to replace it and now our other one with 900 ish miles is faulty and under a warranty claim. I’m in the south eastern US where I never ride when it’s wet and keep the bikes inside during the winter. Had 4 Levo’s since 2018 and only one didn’t have a battery failure. What I have seen is it isn’t a cell failure but connection issues inside the battery or where it connects to the power cable/charger port on the 22 and up models. I’m really debating on keeping these bikes or getting another brand as they will be out of warranty in a couple months. It will be tough to buy a $1200 battery, $175 TCU, $250 power cable and $200 speed sensor every year when out of warranty. All of which have been replaced on these bikes LOL. But I think most brands have trouble. Although my friends with Bosch systems seem to have less trouble?

 

[Timeoutotour]

I have had the same experience with 2 of my current 2022 Levo’s. One had battery failure at 500 ish miles and took months for Specialized to agree to replace it and now our other one with 900 ish miles is faulty and under a warranty claim. I’m in the south eastern US where I never ride when it’s wet and keep the bikes inside during the winter. Had 4 Levo’s since 2018 and only one didn’t have a battery failure. What I have seen is it isn’t a cell failure but connection issues inside the battery or where it connects to the power cable/charger port on the 22 and up models. I’m really debating on keeping these bikes or getting another brand as they will be out of warranty in a couple months. It will be tough to buy a $1200 battery, $175 TCU, $250 power cable and $200 speed sensor every year when out of warranty. All of which have been replaced on these bikes LOL. But I think most brands have trouble. Although my friends with Bosch systems seem to have less trouble?

My thoughts exactly. I am considering my position on emtbs in general due to the frankly ludicrously high purchase price of both the bikes and electrical components and their dreadful residual values. We have been groomed by the marketing people and media to think these bikes represent good value for money when in fact when compared to motorcycles they are extortionate.
Motorcycles also maintain a residual value for many years which may then be used toward buying a replacement. Emtbs not so.
As an aside , before buying the Levo I was running an old Kona mountain bike fitted with a Chinese hub motor and battery etc. The kit cost around £500 from eBay and was completely reliable over about three years of regular commuting in all weathers over a 30 mile return journey. I would have hoped for a similar or greater level of reliability from my £5500 Levo !
Rant over