Levo 2017 H/T 29" no motor power

[kcarbon]

Hi all a riding friend of mine with above bike, we ride together twice a week and did a hard fast pace 40k ride on Monday . everything perfect. he charged battery last night, was on full charge. he turns on battery all lights showing ( he also has a Garmin button ) he was riding 12k's this morning to meet the group near were I live. lot of good size hill's to ride up from his home to here. he tell's me there was not motor power at all was a hard ride for him. his bike only has 1,300k traveled he has owned from new. mine newer and I have 2,000k traveled trouble free.
anyone else seen this? he is waiting for LBS he got it from to get back.
I had to drive him home

 

[ccrdave]

First things to check
Do diagnostics output with mission control app ( shop should ask for this anyway)
Check battery connection is clean and nothing blocking the little holes in the plug
Make sure speed sensor and magnet on rear rotor is in place and not dirty or damaged, sensor is on the inside of rear non driveside chain stay
Hope that helps

 

[Eckythump]

Check battery connection is clean and nothing blocking the little holes in the plug

I had this problem on a demo.

 

[Taffyteg]

Believe it or not, a simple turn it off and on again might get it going again

 

[kcarbon]

Thank you all for you suggestion's. my friend turned they battery off then on then the down buttons on battery. but still no engine power, I got down had a close look at the plug all looked clean & clear.
my friend does not even own a smart phone, I have an iPhone 7 & use Mission Conrol. he asked if I thought if I hooked up mission control it could tell me.
but I was told by another that they helped someone out like that and , later when that person took there bike in to LBS for tech support. the specialised tech said the bike had been hacked , the guy who had helped was in a spot. so I said as all the lights were on and he had charged battery night before. I could not see what looking with mission control would do, as I would expect it to be the plug as he road it day before and all worked and sounded fine.
he phoned LBS & still waiting to hear back. very frustrating for him but I'll tell him to re check that plug to check the little holes all clear.
thanks again all.

 

[Doomanic]

Have you checked that the sensor magnet hasn't moved/fallen off?

 

[kcarbon]

I just e mailed my friend to check that out, thank you as he is frustrated, we ride with a group twice a week .

 

[Taffyteg]

It could be a wide range of problems, something simple like the sensor on the rear, harness issue or you may need a new motor or battery.
When mine packed up and would not go again, it turned out it needed a new motor due to water getting in through a dodgy harness. Lets hope it is something simple

 

[kcarbon]

Taffyteg , yes hope so it is my friends Levo, but got on to his LBS ( I use a different shop ) and will take it in?
but he is upset as we ride a lot and he will miss a few rides. I can understand how he feel's.