It’s finally happened…..bike won’t turn on.

[7869hodgy]

Hi,

I’ve had a 2020 Trance E+ and now a 2021 Trance X which have been pretty much flawless until today. My 2020 did a UK winter last year without issue. My 2021 has had a few “sudden off” issues which were sorted by reseating the battery catch/lock thingy.

Haven’t ridden for 5-6 weeks. Put the battery on trickle after I last rode it in it’s nice dry shed and put it on full charge last night in anticipation of riding it today.

Went to the shed switched today and switched the bike on. The RideControl lit and I thought it was good to go. But after a second or so it went out.

I thought “bollox” the battery is dead. Checked and all the lights came on on the battery. Put it on charge and it wouldn’t charge, I assume as it’s full.

Reseated battery numerous times but it’s still not switching on.

I’ve never walked up to the shed a thought “I hope it’ll switch on”. That will now happen.

I’ve pinged the Not-so-LBS and I know the default will be “ bring it in” however I’ve sent them a couple of videos hoping they’ll talk to Giant first….which I doubt.


Buggered my first “winter” ride

 

[Kingerz]

Let us know what you find out!

 

[7869hodgy]

Sent LBS and email with video on Thursday. They called me yesterday and had already spoken to Giant. Giant have said it could be one of three things….controller or sensors. They despatched said parts which should arrive early next week.

Taking bike in today for them to carry out the work on Wednesday. Will be awesome if I can get it back by next weekend.

Will report back what the specific issue was.

 

[7869hodgy]

Update - had a call from LBS saying they had replaced everything but it still didn’t work.

New motor on it’s way from “Europe” and could take 1-2 weeks.

Looks like my luck has run out

 

[steve_sordy]

Only 1-2 weeks. That sounds like luck to me. Firstly, they have one! Secondly, it's delivered in less than 2 weeks!

 

[apac]

Update - had a call from LBS saying they had replaced everything but it still didn’t work.

New motor on it’s way from “Europe” and could take 1-2 weeks.

Looks like my luck has run out

If it fixes the bike, happy days. New sensors, new controller, new motor. I'm assuming it's a warranty claim

 

[7869hodgy]

Only 1-2 weeks. That sounds like luck to me. Firstly, they have one! Secondly, it's delivered in less than 2 weeks!

Mmmmmm I am being pessimistic about the 1-2 weeks having read the nightmares on here.

 

[7869hodgy]

If it fixes the bike, happy days. New sensors, new controller, new motor. I'm assuming it's a warranty claim

Indeed and it is a warranty claim. It’s bizarre as the bike was fine when I last rode it and I didn’t even clean it as it didn’t need it so it can’t be water ingress which is what they usually blame for failures.

 

[apac]

It could be as simple as a resistor burning out. I've had that happen on a £600 controller in the past. I had to send it back to Russia where it was made. Cost a fortune in shipping for the tinniest of parts.

 

[7869hodgy]

Update - after LBS replaced the three parts Giant thought it could be it still didn’t work. New motor was despatched and fitted but that didn’t fix it either.

It’s on its way back to Giant……

 

[apac]

Update - after LBS replaced the three parts Giant thought it could be it still didn’t work. New motor was despatched and fitted but that didn’t fix it either.

It’s on its way back to Giant……

Jesus, they need to swap you for a new one for the inconvenience caused.

 

[Zimmerframe]

Jesus

Is there something you know that we don't ? He's back and into EMTB and rides a Giant (or would if it worked).

 

[7869hodgy]

Jesus, they need to swap you for a new one for the inconvenience caused.

Pretty much what I said…..

 

[7869hodgy]

So, just over a month and I picked the bike up today. Everything electronic has been replaced including a new motor. Battery has had “firmware upgraded”.

Not ridden it yet but it switches on. The software has got the Kilometres back to zero.

Not bad service compared to some of the nightmares I’ve read on here.

Quite chuffed to be honest that it’s back so soon. Out on Saturday AM.

Fingers crossed I won’t need to add to this thread again

 

[Martylaa]

Just reading this has me thinking maybe I should only be looking at a new bike now rather than secondhand one with no warranty...

 

[Ogofmole]

Another great reason to buy from a LBS.

 

[7869hodgy]

Another great reason to buy from a LBS.

100%. Mine did a great job. Pedalon, Tadley.

 

[7869hodgy]

Test rode the bike today. The new motor is very noticeably quieter than the previous one.

All good.

 

[Kaitan]

I wonder if it wasnt a warranty job how much would it cost? I believe i'm having similar issue but no warranty.