Hows everyone getting on with their New AMflow

[avman]

i picked mine up Sat after a 5 hour round trip and its possibly broken in the first 2 miles of riding , just around the local park. for what little riding have done the bike felt really powerful even in trail mode.

The issue is the Motor is making a squeaking noise and is difficult to turn as though its rubbing on seals, looks like i will be returning the unit but nothing from the LBS so far after sending the videos to them of the issue.

 

[LautSprecher]

Feel sorry for you.

 

[DS.]

You better get back on that 5 hour round trip again this is what is putting me off buying one no one near me is selling them plus no small frame sizes

 

[steve_sordy]

What a way to ruin the glow of "new bike day"!

 

[DS.]

I had it with a new canyon the bike would turn on but the motor wouldn’t work so sent it back it’s a hassle when the dealer is not near you this is why I ride a Levo

 

[James_C]

Thats unlucky. Maybe they will send you the new motor via post if you are happy to fit yourself.

 

[lar1337]

That's shit luck dude.....keep us all updated as iam sure lots of peeps want a customer service review

 

[Nick_V]

Oh no thats not good, hopefully will get sorted quickly. Mine arrived on saturday and had a great shakedown ride on Sunday on local trails. Loved the way it rode, coming from an Orbea Rise had a similar handling feel. The Power though is just immense, I will definitely dial down in the settings soon.

Hope you get yours sorted. Its the first failure I have heard of so far

 

[mustclime]

Wait, a motor made in mainland China is having issues, never saw that coming.

 

[Polar]

Wait, a motor made in mainland China is having issues, never saw that coming.

If you didn't see it look around in your house and you'll probably see most parts of your stuff is made in....

 

[Bogdan_CH]

Almost everything is made in China nowadays or overseas but that doesn't matter that much as long as customer support is equal to western world standard. DJI tick these boxes with drones but can they hold the flag for their ebike motors? We shall see aas this is sustained alot by the PRC.

 

[mustclime]

If you didn't see it look around in your house and you'll probably see most parts of your stuff is made in....

Not really, my washer and dryer are old Leandra Matt units that can be maintained (15+) years old, USA, the microwave is a 20 year old unit made in the USA, the fridge is made in Mexico as well as the stove and the water heater. I find it cheaper to buy and maintain quality items rather than buy and replace cheap crap. Anything made in mainland China is made by slave labor. Slave labor is not known for its quality.

 

[lar1337]

The whole of the USA was built on slave labour......are you saying it's not known for it's quality?

 

[Amflow_Support]

i picked mine up Sat after a 5 hour round trip and its possibly broken in the first 2 miles of riding , just around the local park. for what little riding have done the bike felt really powerful even in trail mode.

The issue is the Motor is making a squeaking noise and is difficult to turn as though its rubbing on seals, looks like i will be returning the unit but nothing from the LBS so far after sending the videos to them of the issue.

Hi dear customer, we are sorry to hear about the issues you are experiencing with your bike. We understand how frustrating this must be, especially after such a long trip to pick it up.

To help us diagnose and resolve the problem as quickly as possible, could you please send an email with the video of the motor issue to our support team at [email protected]? Our team will be able to assist you remotely and provide the necessary troubleshooting steps.

Additionally, to ensure we can connect with you promptly, please mention in your email that you were referred from the EMTB Forums.

Thank you for your patience and understanding. We are committed to resolving this issue for you as soon as possible.