How long will Specialized make parts for the Levo?

[Rob Rides EMTB]

This is great, thank you for taking the time to reply! I can now enjoy my new Levo SL with more piece of mind.

Haha! Lets get back to the weight weenie chat over here: Levo SL Owners Thread - EMTB Forums

 

[Paceman]

Hi All, couple of comments to help here. We definitely understand rider concern here, these bikes are carefully considered purchases and have an expected life long after the warranty period elapses.

1) Some posts are mixing the warranty period with service/support life - I do realise that Mahle's response could be interpreted both ways but in context they were talking about the warranty. The warranty is 2 years on our electronic components but - as many of you point out - there are indeed legal requirements for manufacturers to support products long after a warranty expires. These requirements do vary considerably depending on country - but the more demanding requirements are for manufacturers to provide core parts up to 7 years after the last product is sold. The law is not explicit - more directional - but 7 years is our aim for holding important electronic components.

2) If a bike is classed as a vehicle and therefore has type-approval (for example the 45KPH S-Pedelec Vado) then these are viewed differently in some countries and guidelines are that parts should be held for up to 10 years - as per the automotive industry.

As you'd imagine companies like Mahle and Brose are familiar with supporting the automotive industry and would never simply stop producing core components once the warranty was over. We have supplier agreements and last-time-buy arrangements in place, as you'd expect us to.

Thanks for this very clear response @Specialized Rider Care, it's much appreciated.

 

[Simoto123]

Thanks @Specialized Rider Care , never doubted you for a moment!

 

[Surge]

@Specialized Rider Care you should convey this 7-10 year parts commitment in your marketing materials.

 

[miPbiP]

@Specialized Rider Care you should convey this 7-10 parts commitment in your marketing materials.

totally.

 

[Gavalar]

Does anyone know?
Now that the Levo can cost more than a motorcycle, and given how quickly bikes depreciate, it makes sense to know if Specialized will support a 10 year old Levo SL that needs a new motor or circuit board. Thoughts?

As you said, some Levo's can cost as much, if not more than a motorcycle, common sense would suggest that a motorcycle needs annual servicing to be kept legal and road worthy, the same common sense has to be applied to your e-bike, serviced by your local Specialized dealer on a regular basis should keep things running smoothly, they will also highlight what will at some point need replacing, but, to ask any company to commit to servicing units 10 years down the line is a little naïve as the technology in this sector is moving on so quickly that Specialized, and others, will stop supporting older platforms after year 3 thus leaving older units to be serviced by specialist third party companies who manufacture aftermarket products.

 

[Mountie]

I am not aware of any commitment from Specialized for a rolling warranty on their Brose motors in the UK. Where did you get that info from?

seems to be the case in Canada with all manufacturers

 

[Mountie]

As you said, some Levo's can cost as much, if not more than a motorcycle, common sense would suggest that a motorcycle needs annual servicing to be kept legal and road worthy, the same common sense has to be applied to your e-bike, serviced by your local Specialized dealer on a regular basis should keep things running smoothly, they will also highlight what will at some point need replacing, but, to ask any company to commit to servicing units 10 years down the line is a little naïve as the technology in this sector is moving on so quickly that Specialized, and others, will stop supporting older platforms after year 3 thus leaving older units to be serviced by specialist third party companies who manufacture aftermarket products.

. Whenever I’ve had an issue with a Brose motor it was replaced with spesh saying it was non serviceable not sure what a local bike shop can do with the motors during regular. maintenance. Plus specialized does t recommend any tampering with the electronics or motors. I think we are totally at the mercy of the durability of these non serviceable units.

 

[TheBikePilot]

Call up your local motor cross dealer and ask how much Warranty you get on a brand new MX. 2 months if you are lucky! If your motor blows up after 3 months your on your own..

I know these are simpler machines but certainly in the UK weather absolutely pounds the components.

My understanding is the figure quoted is a ballpark and Spesh do deal with things on a case by case basis. That Mahle motor seems bombproof, save the usual QA failures..

 

[Surge]

As you said, some Levo's can cost as much, if not more than a motorcycle, common sense would suggest that a motorcycle needs annual servicing to be kept legal and road worthy, the same common sense has to be applied to your e-bike, serviced by your local Specialized dealer on a regular basis should keep things running smoothly, they will also highlight what will at some point need replacing, but, to ask any company to commit to servicing units 10 years down the line is a little naïve as the technology in this sector is moving on so quickly that Specialized, and others, will stop supporting older platforms after year 3 thus leaving older units to be serviced by specialist third party companies who manufacture aftermarket products.

Respectfully disagree here - electric motors and batteries don’t require annual service. Unless something is broken or sounds “off”, there’s nothing to do. Ask your local bike shop to service your Levo and they will not touch the electric part, other than basic stuff like cleaning the contacts and checking for frayed cables. But these are not things that will be difficult to replace or repair.

I’m encouraged by the reply from Specialized.

 

[Utah Rider]

My three year old Levo had a motor go out. Spesh sent one free of charge. Yay for Spesh!

 

[TheBikePilot]

Respectfully disagree here - electric motors and batteries don’t require annual service. Unless something is broken or sounds “off”, there’s nothing to do. Ask your local bike shop to service your Levo and they will not touch the electric part, other than basic stuff like cleaning the contacts and checking for frayed cables. But these are not things that will be difficult to replace or repair.

I’m encouraged by the reply from Specialized.

Would Husqvarana replace your MX motor after 23 months?? So basically there’s no annual cost other than wear items.

I believe they are standing by their product, as best they can, and in some ways beyond.

Even if a new motor or battery was required after that period there is a discount on RRP. It’s not ideal and they are probably arguably overpriced for the components but IMHO Spesh do stand by their product, in all its failings, probably better than any other brand.

 

[jwrx]

There is no rolling warranty on Spesh motors or batteries. This has been covered in several other threads with the definitive answer coming from Spesh.

it depends on your country...i have replaced 2 motors, and have been assured its a rolling warranty on the new motors