Purchased this bike on 7/1/20 after the motor died on my 2018 Trek Powerfly F HT at 2950 miles and it took 3 months for it to get replaced under warranty.
My typical almost daily ride is about 17 miles and 2950 feet of elevation gain, riding from my house into the adjacent national forest to a year round stream and back.
Apparently my LBS did not see the service bulletin for Trek about the battery falling out issue, as that happened right away.
The LBS was nice enough to get me a new cover plate as the original one got pretty scraped up in those rocks. With the spacer kit, I had a 500 wh battery from my old bike that now fits this one.
Some of the things to watch out for are:
Loose battery
Loose front sprocket nut
Loose battery retention plate screws
Loose derailleur hanger
Loose internal cable retention screws
At first I would get the dreaded various 500 codes about every Six months and would end up walking a bit, the last update finally stopped those. (knock on wood)
The ratchet and rear bearings went bad at about 3500 miles/5633km
The Cassette, front chainring lasted 4000 miles/6437km and the chain 3200 miles/5150km. (it broke at 800 miles/1287km
The LBS did not have the cassette, chain or sprocket, I had to provide them from my stash of parts.
My on board bike pump is a pro bike tool mini floor pump
This thing has saved my butt so many times, use silicon oil only on it. Your electric razor most likely came with a small bottle.
To prove my manliness, I rock a bontrager rear mount adjustable kickstand, YES I SAID KICKSTAND!
To quiet it down I use a parachute tubestow on the hinge, it's like a fancy rubber band.
In my toolkit I carry a chain tool, quick link, co2, and a multitool. (my last quicklink went to a chap on his first turbo levo ride)
I'm a fat bastard (just under 18 stone) and am surprised the rear shock has held up this whole time, it has been a great bike and I love it.
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