Help needed warning lights on my rise

[Vwrise]

Hi guys just Received my new bike today gave it a quick go on the driveway ,you can feel the pedal assist for about five seconds and then it switches off and you get two red lights flashing on the junction box.
Anybody else had this problem?

 

[mark.ai]

The Rise bluepaper says this on page 24: https://www.orbea.com/downloads/products/RISE_2021_BLUEPAPER_EN-ES-FR-DE-ITa.pdf

When an error is detected in the system, both LED on the EW-EN100 junction will blink in red. Turn the bicycle Off and On again and connect it to the Shimano Etube Project app. The error code and the troubleshooting procedure will be shown on the section Maintenance>Error Log.

 

[Vwrise]

Cheers for the info I’ll have a go later

 

[Vwrise]

I’ve done maintenance check using the E tube app and it’s come back with these two faults says bike needs to go back to the supplier to be sorted Not even had a chance to bloody ride it yet

 

[DanMcDan]

Have you checked the magnet is still intact on the rear wheel/rotor?

 

[mark.ai]

Ouch Hope you get it fixed soon!

 

[Vwrise]

Just checked rear rotor which was upgraded to a 203mm looks like it’s not a rotor which comes with a magnet so a non ebike rotor?‍

 

[DanMcDan]

Just checked rear rotor which was upgraded to a 203mm looks like it’s not a rotor which comes with a magnet so a non ebike rotor?‍

I just used a cheap one as shown below when I changed mine.

 

[Vwrise]

I just used a cheap one as shown below when I changed mine.
View attachment 64766

Cheers looks like that’s something that would solve the problem,but as the bike is brand new the dealer should be putting the correct rotor on. There getting back to me tomorrow .

 

[soundwave]

So one can move the magnet pretty easily - how easy is it to move the sensor? Asking for a friend… ?

 

[Chicane]

Just checked rear rotor which was upgraded to a 203mm looks like it’s not a rotor which comes with a magnet so a non ebike rotor?‍

No rotor comes with a magnet that I’m aware of. You simply use the stock magnet when installing the new rotor.

 

[Chicane]

So one can move the magnet pretty easily - how easy is it to move the sensor? Asking for a friend… ?

No need to move the sensor when the bolt holes haven’t changed.

 

[DanMcDan]

No rotor comes with a magnet that I’m aware of. You simply use the stock magnet when installing the new rotor.

The centre lock rotors come with a magnet pre fitted

 

[Vwrise]

This is the rotor they should of fitted I think

 

[Vwrise]

Voltz bikes in blidworth in notts are sorting my bike out. Hopefully get it back this week ?

 

[Steve G H]

Your joking , that dealer would be getting a piece of my mind , caused you alot of hassle, hope this sorts it .

 

[jka]

I never give anyone a piece of my mind. I don't have enough left to share anymore.

 

[Vwrise]

Bike all sorted and tonight was my first time out ?

 

[annehemm]

Switch the bike off and on again and connect it to the Shimano E-tube Project app. The error code and troubleshooting procedure will be shown under Maintenance> Error Log. Check the Maintenance. For safety, you can get yourself a tremendous rear light for your bike with an amount. This is an essential accessory that increases the security of riding your bike. If you don't have one, you are taking a significant risk. It won't shine like a plug in night light. The driver may not have time to react to the cyclist in front of you if he notices him too late. If all else fails, it's a good idea to go to a service station and find out what's wrong.

 

[GMLS]

Just got my M20 bike and have the same problem. This is my rotor

 

[DanMcDan]

Just got my M20 bike and have the same problem. This is my rotor View attachment 73362

Rotate the wheel 180deg and see if there is a magnet still attached.

 

[GMLS]

Nope :-( So much for a PDI!

Will be getting onto the shop tomorrow am

 

[GMLS]

The silly twats have put the rear rotor on the front!!!

And they told me everything had been tested

 

[volts]

The silly twats have put the rear rotor on the front!!!

And they told me everything had been tested

everything was tested, except the bike.