Giant E+1 pro free hub issue. No more well done Giant!!

[minty15389]

I’ve just had my bike returned and first I must say how professional Giant Newcastle have been, identified problem listened to all my issues and fixed the problem.
They contacted Giant and told them there was an issue with the free hub and they didn’t want a like for like replacement, Giant then instructed them to source a upgraded hub, they did and fitted it all within a week,
Haven’t bean on it yet not going on it till Sunday but fingers crossed that’s the problem sorted!

 

[Sophie777]

I’ve just had my bike returned and first I must say how professional Giant Newcastle have been, identified problem listened to all my issues and fixed the problem.
They contacted Giant and told them there was an issue with the free hub and they didn’t want a like for like replacement, Giant then instructed them to source a upgraded hub, they did and fitted it all within a week,
Haven’t bean on it yet not going on it till Sunday but fingers crossed that’s the problem sorted! View attachment 10875 View attachment 10876

Sorry, not mechanically inclined...
From the photos it seems the entire axle was replaced - not just the freehub. Is that right?
So the wheels had to be re-spoked?

 

[minty15389]

Sorry, not mechanically inclined...
From the photos it seems the entire axle was replaced - not just the freehub. Is that right?
So the wheels had to be re-spoked?

That’s right all new!

 

[Lee67]

Great stuff i need to go back my rear hub cone bearings have gone loose again ( fixed two weeks ago)

 

[Boloclips]

I’ve just had my bike returned and first I must say how professional Giant Newcastle have been, identified problem listened to all my issues and fixed the problem.
They contacted Giant and told them there was an issue with the free hub and they didn’t want a like for like replacement, Giant then instructed them to source a upgraded hub, they did and fitted it all within a week,
Haven’t bean on it yet not going on it till Sunday but fingers crossed that’s the problem sorted! View attachment 10875 View attachment 10876

Gutted I have had the same issue but I am still waiting for the replacement and I have purchased a new hope wheel from giant

 

[minty15389]

Gutted I have had the same issue but I am still waiting for the replacement and I have purchased a new hope wheel from giant

Oh no can you not get a refund under warranty??

 

[Slowroller]

Great stuff i need to go back my rear hub cone bearings have gone loose again ( fixed two weeks ago)

Cone bearings? Really, they specced cone bearings? They wouldn't be up to the e-job

 

[Lee67]

Cone bearings? Really, they specced cone bearings? They wouldn't be up to the e-job

Yep rear wheel is cone bearings... if it keeps failing i will seek an upgrade

 

[Boloclips]

Oh no can you not get a refund under warranty??

I’m going to try tomorrow ??

 

[minty15389]

I’m going to try tomorrow ??

I would quote this forum and the amount of issues with the free hubs! Got nothing to lose

 

[Slowroller]

Yep rear wheel is cone bearings... if it keeps failing i will seek an upgrade

Cone bearings work great in the right applications and when adjusted properly, old Campy road wheels are a perfect example for that. They spin super easily. Sealed cartridge bearings, while having more drag because of the seals, are more weather proof, because of the same, and are almost impossible to overtighten in most wheels. I only run into cup and cone bearings in the cheapest of bikes these days. I'm very surprised they're on yours, since a decent cartridge bearing hubset is also cheap.

 

[Noddy]

Giant are doing the same for me. It will be another week before i get the bike back. Was in formed by LBS that upgraded Giant hubs are about 6 weeks away and the internals have been changed from alloy to steel. It will be interesting to see if Giant recall the bikes to change them out.

 

[Dorismorris]

Never had a problem with my rear hub but any excuse to buy new bits ?

 

[friartuckshop]

Never had a problem with my rear hub but any excuse to buy new bits ?

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View attachment 10953

i would still hit giant up for cash for you purchasing the upgrade. dont let them off the hook

 

[Stringbean]

Only 1 ride in on my trance but thinking of replacing the rear hub before I get problems.
Could you use the same spokes and rim for the Hope hub rebuild Minty?

 

[friartuckshop]

depends on which hub you buy, if its a straight pull hub then no. but most hubs out there have 2 styles so you should find what your after. seems a lot of people are going for the hope hubs

 

[minty15389]

Only 1 ride in on my trance but thinking of replacing the rear hub before I get problems.
Could you use the same spokes and rim for the Hope hub rebuild Minty?

i was told by giant that they replace all spokes for new ones on the rebuild, every thing working as it should and loads of rides in since the replacement!