Levo Gen 3 Gen 3 Levo Motor Noise

[flash]

I have this issue... but keep telling myself its how a 17K bike should sound...lol... till I rode Kanuga... and other sworks riders motors were quiet as a mouses ass.

Exactly how my two motors sounded. The third isn’t silent and does increase in volume but so far only to the same level as an ep-8mShimano.

I am keeping a close ear on it as I think it was slightly louder at the end of todays ride. If it goes I’ll keep on Specialised until I get a quiet one.

I’m sure it’s the belt expending with heat build up. I could feel it vibrating on the dodgy motors_ Specialised need to get this sorted and also they need to own up and acknowledge it’s a fairly widespread issue. And they better be working on a proper fix.

Belts snapping on the old and grinding on the new. No wonder the bikes are expensive. They need to factor in three or four motors for each bike.

Gordon

 

[akira]

I have this issue... but keep telling myself its how a 17K bike should sound...lol... till I rode Kanuga... and other sworks riders motors were quiet as a mouses ass.

Sounds like a race car 🏎

 

[BudFox77]

I am changing the second motor hoping not to have this issue anymore. It is very embarrassing to ride in a group and only hear your motor screaming like a pissed off cat..

BTW, I have Levo PRO... My previous comp 2019 was silent as a church.

 

[GeorgesEBike]

I just swapped the noisy motor on my Gen 3 Levo and the replacement is just as loud. My EP8 on my Bullit is dead silent compared.

 

[SteveRS]

My Levo Expert motor has a slight wine but nothing too loud. It was whisper quiet on my first ride, but at least it isn’t getting louder. I have over 800 km’s on the bike.

 

[JSpencer77]

I've had my 2022 Levo Comp Carbon for a week and it already needs the motor replaced. I couldn't believe how loud it was compared to my 2018 Levo. Sounds like Specialized is replacing the motors without much hassle at least. Hopefully I only have to do this once.

 

[bikeguy11]

Same exact issue as Flash with the same S works model. I've had probably 10 Levos since they came out and all were pretty much silent, except for this $15k investment. Reached out to Big S several times with no response. And at least for me their rider "Customer Care" phone line is non existent. No one ever picks up the phone. About a month later I got a call, but only after I submitted a scathing review of their product on the Specialized site. Of course, it was never published. They have no record of my 3 voicemails and 2 customer care submission forms. Indeed disappointing to read about the "new and improved" Gen 3 motors.

 

[akira]

Same exact issue as Flash with the same S works model. I've had probably 10 Levos since they came out and all were pretty much silent, except for this $15k investment. Reached out to Big S several times with no response. And at least for me their rider "Customer Care" phone line is non existent. No one ever picks up the phone. Indeed disappointing to read about the "new and improved" Gen 3 motors.

Submitting a Rider Care support request through the Specialized website has been very successful for me multiple times. Typical response is provided by the next business day.

 

[bikeguy11]

Submitting a Rider Care support request through the Specialized website has been very successful for me multiple times. Typical response is provided by the next business day.

Glad you got a reply.

 

[Mike640]

I have a 2022 Turbo levo and the engine was getting loud with +/- 1000km, it was replaced last week without any discussion, and the new one is completely silent.

 

[spicker]

I have a 2022 Turbo levo and the engine was getting loud with +/- 1000km, it was replaced last week without any discussion, and the new one is completely silent.

What's the build date on your replacement?

 

[SwissChess]

I have a 2022 Gen 3 Levo Pro and have had 3 noisey motors replaced in 700kms of riding , none of the motors have failed they just get really noisey similar to the one in the video I have linked which is not me


Latest motor was replaced this week and 3kms into the first climb it started making the same noise again so that is motor number 4

I weigh 100kg(220 pounds) and push the bike hard on fire road climbs in Turbo but the bike should be able to handle this and I am only just keeping up with friends on other brand bikes

2 motors have failed without the bikes even being washed
I ride at 90rpm cadence
Shuttle mode set to zero
Acceleration response was set to 40% on latest ride

I have my mastermind TCU set to display rider power and Bike power and I am regularly seeing 250w from me and 700w from the bike on a 25 minute climb

Is anyone else having similar issues as I am about to give up on this bike as it is so loud it is embarrassing to ride

My 6th Motor xxxx-20020923-xxxx (1600km) on my Kenevo (13k km total) sounds like yours. So the five before were silent but broke around (1k to 2k km) Belt, Water. I lost confidence as my Kenevo (Motor) spends too much time at the LBS.

 

[Jeff H]

My front motor mount bolts were also under torqued. I adjusted to 9Nm. All others were at spec.

Regarding the torque spec for the front motor bolts, some docs posted here call for 6 nm and others 9 nm. The consensus seems to be 9 however I compared my paper manual to the pdf version on the USA Specialized website.

Paper manual is version R1 dated 9/20 and calls for 9 nm. (Same as @akira photo)

PDF manual is newer R2 dated 7/21 but calls for only 6 nm. Wtf?

The other posted docs aren’t dated best as I can tell.

Mine turned about 1/8 to 1/4 turn torqued to 6 nm. The other bolts were already at 18 nm per every doc I’ve seen. Gonna leave it at that until more authoritative confirmation.

 

[akira]

Regarding the torque spec for the front motor bolts, some docs posted here call for 6 nm and others 9 nm. The consensus seems to be 9 however I compared my paper manual to the pdf version on the USA Specialized website.

Paper manual is version R1 dated 9/20 and calls for 9 nm. (Same as @akira photo)

PDF manual is newer R2 dated 7/21 but calls for only 6 nm. Wtf?

The other posted docs aren’t dated best as I can tell.

Mine turned about 1/8 to 1/4 turn torqued to 6 nm. The other bolts were already at 18 nm per every doc I’ve seen. Gonna leave it at that until more authoritative confirmation.

I contacted Specialized on this exact item. Rider Support did confirm that 9Nm is the correct torque spec for the front motor mount bolts.

 

[Jeff H]

I contacted Specialized on this exact item. Rider Support did confirm that 9Nm is the correct torque spec for the front motor mount bolts.

Thanks but I’m still a little leery. Gen 3 Levo Motor Noise - EMTB Forums shows the front bolts are completely different on each side. I can see 9 nm on the large M8 motor axle bolt but 6 nm is more in line for the small M5 screw.

 

[akira]

Thanks but I’m still a little leery. Gen 3 Levo Motor Noise - EMTB Forums shows the front bolts are completely different on each side. I can see 9 nm on the large M8 motor axle bolt but 6 nm is more in line for the small M5 screw.

I torqued to 9Nm based on direct response from Specialized and I have no motor noise.

 

[JSpencer77]

I torqued to 9Nm based on direct response from Specialized and I have no motor noise.

Was your motor noisy prior to this?

 

[Jeff H]

Was your motor noisy prior to this?

My motor is quiet but seeing this thread prompted me to check my bolts anyway. Haven’t ridden it yet since getting a fraction of a turn out of the fronts at 6 nm.

 

[Repsol]

I've had my 2022 Levo Comp Carbon for a week and it already needs the motor replaced. I couldn't believe how loud it was compared to my 2018 Levo. Sounds like Specialized is replacing the motors without much hassle at least. Hopefully I only have to do this once.

Sounds like you bought my old one off them.

 

[iXi]

Mine is fairly silent in eco at average cadence. In trail and turbo once it spins up there is a distinct whine. It's on par with my E8000 motor

 

[Mike640]

What's the build date on your replacement?

The manufacture date of my bike is 08/2021. I dont know the build date of the new motor...

 

[akira]

Was your motor noisy prior to this?

Yes. I was getting motor vibration noise. They went away once I torqued the front motor bolts to spec.

 

[spicker]

The manufacture date of my bike is 08/2021. I dont know the build date of the new motor...

You can find that in the app under Diagnose -> Motor -> Serial Number. Mine is Sept 15, 2021 (******-200210915) on my 2022 Levo Alloy Comp that I picked up in May of this year.

 

[Mike640]

You can find that in the app under Diagnose -> Motor -> Serial Number. Mine is Sept 15, 2021 (******-200210915) on my 2022 Levo Alloy Comp that I picked up in May of this year.

Thanks for the explanation! The new motor was made on 21/01/2022 .

 

[JSpencer77]

Finally got a chance to test my new motor and so far it's really quiet. Hoping this was a 1 time thing.

 

[danlorek]

I recently picked up a 2022 Levo Comp Carbon and the first thing I noticed is how much louder this thing is compared to my 21 Kenevo which is definitely not whisper quiet but similar to my buddies Shimano setup. I also occasionally feel a bit of vibration as well.
It’s pretty damn embarrassing but it seems like there hasn’t been much luck replacing motors with some even doing this multiple times. I think this says Specialized does not have a definitive fix and is just throwing motors at people hoping to find a quiet one.

 

[flash]

I recently picked up a 2022 Levo Comp Carbon and the first thing I noticed is how much louder this thing is compared to my 21 Kenevo which is definitely not whisper quiet but similar to my buddies Shimano setup. I also occasionally feel a bit of vibration as well.
It’s pretty damn embarrassing but it seems like there hasn’t been much luck replacing motors with some even doing this multiple times. I think this says Specialized does not have a definitive fix and is just throwing motors at people hoping to find a quiet one.

Pretty much... My Expert Carbon's third motor is OK. And about the same as my Pro which turned up after a 10 month wait. Neither is silent under load but neither is louder than an EP8. That'll do me.

Gordon

 

[iXi]

Mine is the same as my old Shimano e8000 it's just a different frequency. At low cadence it's fairly quiet but spin up around 100 rpm and it's whines.

 

[danlorek]

I went out on a ride yesterday on my 22 (been riding my 21 Kenevo a lot lately) and it was quiet when I started and got super loud after some climbing/time along with a noticeable vibration. It is pretty much identical to the posted videos in this thread so I reached out to the bike shop.

 

[FreshtotheX]

I think I may have solved the motor noise. Try it!