So trek said after all the problems they would just send me a whole new exe 9.7 I told them I can’t trust the motor I asked if they could send me a rail 9.8 Xt and they did! Its more fun and I enjoy it so far9.7 model After 6 months started getting grinding noise in motor shop warranty it, on first ride with new motor noticed now there is less power than the old motor. I have to use full power to really feel any kind of assistance. I’ve had many problems with this bike. Had to warranty both wheels due to clicking noise , the rear end was harsh and noisy over bumps they set rear shock to fox for the updated piston and with a complete overhaul. The display stopped working and motor started to be noisy. So after all this within a year, trek decided to send me a new fuel exe and will swap all my upgrades over at no charge. This time I got it in pennyflake I wanted yellow but don’t make them anymore. We shall see how this one turns out
Thats quite an upgrade! Good on TrekSo trek said after all the problems they would just send me a whole new exe 9.7 I told them I can’t trust the motor I asked if they could send me a rail 9.8 Xt and they did! Its more fun and I enjoy it so far
Controller Screen died after only 2 months and motor started making noise after 8 months. Motor Replaced. Best guess is water intrusion into controller screen on frame and on the motor it probably had some water or dirt intrusion that jammed up release springs or something because the motor felt like it wasn’t letting go completely when off power. So, under light pedaling it was making some sounds and felt still engaged when it should have been fully disengaged. Pinion rings were probably not retracting like they should.Feel free to summarize your issues, if it was warrantied/repaired, etc.
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