Hey guys, I recently got myself an Orbea Wild M20, which comes with Fork 38 fork as standard.
The frame has bumpers on the down tube and the headset has some sort of steering limiter built into it.
Unfortunately, it seems that neither of those are working correctly and the fork collides with the down tube.
The steering limiter, even when fully tightened, slips when pushing onto a grip with just one finger - it's useless, the part that clamps onto the fork doesn't have enough surface area to actually be able to properly grip the steerer tube, so the fork rotates within that clamp/limiter...
The bumpers on the frame are positioned too high, the fork just slides right underneath the bumper.
Since none of those two mechanisms do anything to prevent the fork from rotating beyond design parameters, the fork collides with the down tube, hits the super-fragile battery cover locking mechanism and it snaps right off, permanently separating the battery cover from the frame.
I brought the bike to a shop I purchased it from, and they offered to refund the bike, but I would like to keep it.
They are trying to resolve it with Orbea, but the response they got is that Orbea is not aware of such issue, yet all the Wilds in the shop have the same problem, so I'm not sure I believe Orbea really isn't aware of such a design flaw... It's even worse with smaller frame sizes.
Since it looks like Orbea won't do shit about it and my choice is to either keep the bike and fix it myself or look for another bike (not an option, everything else has either shitty suspension, or an internal headset routing, not to mention the lack of piggyback battery supprot), I would like to ask for your advice.
Is there something that could possibly lower the fork's crown enough that it wouldn't collide with the bottom of the down tube?
Or maybe another fork that has lower-profile crown? Would Lyrik or ZEB be better in this regard?
Thanks!
The frame has bumpers on the down tube and the headset has some sort of steering limiter built into it.
Unfortunately, it seems that neither of those are working correctly and the fork collides with the down tube.
The steering limiter, even when fully tightened, slips when pushing onto a grip with just one finger - it's useless, the part that clamps onto the fork doesn't have enough surface area to actually be able to properly grip the steerer tube, so the fork rotates within that clamp/limiter...
The bumpers on the frame are positioned too high, the fork just slides right underneath the bumper.
Since none of those two mechanisms do anything to prevent the fork from rotating beyond design parameters, the fork collides with the down tube, hits the super-fragile battery cover locking mechanism and it snaps right off, permanently separating the battery cover from the frame.
I brought the bike to a shop I purchased it from, and they offered to refund the bike, but I would like to keep it.
They are trying to resolve it with Orbea, but the response they got is that Orbea is not aware of such issue, yet all the Wilds in the shop have the same problem, so I'm not sure I believe Orbea really isn't aware of such a design flaw... It's even worse with smaller frame sizes.
Since it looks like Orbea won't do shit about it and my choice is to either keep the bike and fix it myself or look for another bike (not an option, everything else has either shitty suspension, or an internal headset routing, not to mention the lack of piggyback battery supprot), I would like to ask for your advice.
Is there something that could possibly lower the fork's crown enough that it wouldn't collide with the bottom of the down tube?
Or maybe another fork that has lower-profile crown? Would Lyrik or ZEB be better in this regard?
Thanks!
