Fathom E+2 Syncdrive Problem ?

[ioanko]

Hi all! I own a Fathom E +2 2022 model, which was bought new from local bike shop last August. Since then i have done aproximately 300 Km. On the last two rides, i got a syncdrive warning error, the motor stoped and a little wrench icon appeared on the ridecontrol dash. A reboot solved the problem both times. Both errors appeared while i was riding on a steep hill at high cadence, low gear and the motor was at high power.
I think that such a behavior is not normal, so i took the bike to the shop for a service. There i was advised that this error is common on giant bikes and the bike is ok. Any ideas? has anyone received a similar error ? what should i do next ?

 

[DaveMatthews]

No way is that normal, and shame on them for saying so.
I had a Fathom for 3 years with zero issues, and now my Stance trouble free for 3 years.
If you have the app, is there an update you can do? Did the LBS do any updates?
Do not take that LBS response as true, it is most certainly not!

 

[ioanko]

No way is that normal, and shame on them for saying so.
I had a Fathom for 3 years with zero issues, and now my Stance trouble free for 3 years.
If you have the app, is there an update you can do? Did the LBS do any updates?
Do not take that LBS response as true, it is most certainly not!

I have made all the updates available through the app. This evening after a ride which created also an error a new update was installed. I will test it but I also think that they are full of bs. The lbs didn't even connect the bike to read error codes...

 

[DaveMatthews]

I have made all the updates available through the app. This evening after a ride which created also an error a new update was installed. I will test it but I also think that they are full of bs. The lbs didn't even connect the bike to read error codes...

Yeah, that's ridiculous and lazy. Might need to escalate or find a better dealer.