EO11 fault on new E160 8000

[Horse]

Hey all, picked up a new 2020 E160 8000 2 days ago and took it out for a 40km run yesterday. Whilst out the display went off when riding and back on again. Today I was 20km in to a ride and WO11 came up and won't clear. Bike is new and only has 50Km on it from me! Any ideas would be great!

 

[Cisco]

Check your rearwheel magnet. Probably slipped or rotated. Correct allignment in Shimano manual.

 

[Horse]

Check your rearwheel magnet. Probably slipped or rotated. Correct alignment in Shimano manual.

The magnet is part of the rear disc and the pick up is secured to chain stay. Where can I find a shimano manual ??

 

[Cisco]

E8000 user and dealer manuals are both readily available on line.

If magnet and sensor is secure and the gap is correct then check the connection and continuity of the sensor cable to the motor under the plastic LHS cover. That covers everything that will cause W011 code.

 

[steve_sordy]

Report this to the dealer just in case it becomes a regular problem.
For sure make a note of date and mileage and report it when you take the bike in for its free six-week check!

If you are close to your dealer I'd take it back and let them fix it. This is a proper pain when you don't live close by!

 

[Sam Browning]

Hey all, picked up a new 2020 E160 8000 2 days ago and took it out for a 40km run yesterday. Whilst out the display went off when riding and back on again. Today I was 20km in to a ride and WO11 came up and won't clear. Bike is new and only has 50Km on it from me! Any ideas would be great!

Did you find a resolution to this in the end?

 

[Horse]

Did you find a resolution to this in the end?

yes sorry, It was the sensor on the non drive side chain stay, cracked underneath due to a stone. replaced sensor.