E+ 1 shock blew up.....

[Tony.OK]

Yet another warranty claim for the dreaded Trance.....part way into my ride the shock made a very loud crack and spewed all its oil out from behind the reb adjuster, the lock out switch is now loose and not connected........with only a month of it's 12mth warranty left it's time to get rid I think....am over owning a product that costs me money taking it to dealer all the time.......NZ Giant warranty only covers parts, not labour or the running around I have to do to sort getting bits fixed. Just want a bike to ride thats not at the shop getting fixed ?

 

[Rusty]

New Zealand Giant distributor is the major reason I did not buy one.

 

[Zimmerframe]

There's nothing worse than setting off for a ride with all these good thoughts and suffering from premature e-shockulation.

 

[MattyB]

To be fair it's a bit harsh to blame Giant for that - it's presumably an off the shelf Fox shock that has been specced, so it's Fox who have caused the issue in this instance. I can appreciate it probably doesn't feel like that though if this is the latest in a long line of issues...

 

[MinusPrevious]

Yeah, i agree, certainly not a Giant manufacturing issue but too bad they dont cover labor (15 min labor job anyhow)

Hoping you keep the Trance & just replace the shock & move fwd

EDIT: Wouldnt be doing my job if i didnt ask what pressures you were running? Was the sag set correctly? Was the shock set in the semi-locked out position?

 

[Tony.OK]

Yeah, i agree, certainly not a Giant manufacturing issue but too bad they dont cover labor (15 min labor job anyhow)

Hoping you keep the Trance & just replace the shock & move fwd

EDIT: Wouldnt be doing my job if i didnt ask what pressures you were running? Was the sag set correctly? Was the shock set in the semi-locked out position?

Yeah I get that, just the straw that broke the camels back with this bike...

Shock is set at 190psi, 25-30% sag, middle lockout position......was only riding a transfer trail at the time.....something snapped inside, it became an air filled pogo stick after that....not a fun ride back out haha...

 

[MitchF]

It’s worth a well worded e-mail to FOX direct, they wouldn’t want this PR without chance to satisfy a customer ??

I know it’s a GIANT warranty issue, but nothing wrong with a two pronged approach ?

Good luck

 

[Pukmeister]

Components fail sometimes through nobodys fault, thats life. Sounds like your bike was built on a Friday.

Sad for you that you have problems instead of just enjoying your bike, hope you get it sorted soon, ideally a replacement shock instead of repair.

 

[Tony.OK]

Components fail sometimes through nobodys fault, thats life. Sounds like your bike was built on a Friday.

Sad for you that you have problems instead of just enjoying your bike, hope you get it sorted soon, ideally a replacement shock instead of repair.

I think you're right lol.....just gets frustrating not be able to have confidence in something.........my new bars did turn up, just have nothing to put them on ?

 

[Slowroller]

I'd place the blame on both Giant and Fox, trunion shocks are a way to squeeze a longer stroke shock into the same space as an eyelet shock, but they are under higher side loads and are more susceptible to failure. Shock tuners have been reporting failures like this since they first appeared. A lose back end can rip one up.

 

[Rusty]

trunion shocks are a way to squeeze a longer stroke shock into the same space as an eyelet shock, but they are under higher side loads and are more susceptible to failure.

From my minimal engineering background I have no real issue with the trunnion setup ..... as long as there is a swivel bearing at the bottom to allow for a little 'float'. Have seen eyelet spring shocks bend shafts and eyelet air shocks 'burp' because they were mounted rigidly with no ability to twist and move under pressure and that was on analogue bikes. The reality is that even on something like the amazing Honda DH bike Minnaar rode there is some flex and with the weight of a motor eMTB are susceptible to flexing.

 

[DrStupid]

My 2019 Trance E+ Pro 1, blew the shock fluid out today (Fox Performance DPS), looking much like Tony's did in the pic above.

My trail has several "G-outs", that I have been hitting faster, and lately lifting the front over, letting the Maestro take the hit. The bike has an unknown number of miles, but i'm sure it has performed well, and the shock is likely due for a rebuild at the least.

The dealer has been very good, and is trying to get a warranty replacement. I'm likely going to buy a spare regardless.

Any upgrade suggestions, for a shock that doesn't break the bank? Or... should I just buy the same thing and service once a year? I ride pretty hard but all natural rocks, roots, logs, washouts, steeps.

Thanks in advance.

 

[DrStupid]

Mine did this also. Oil looks like it was coming out around the 3 POS/Reb adjuster assembly. So this is obviously NOT the typical Air chamber seal failure?

 

[DrStupid]

My shock was trashed, the shop guy does much of the rebuild work in house, and said it was just plumb wore out and broke, and out of warranty. I expected this last part. The performance of the Maestro has been incredible to my estimate, and I never had any indication the shock was toast. I ride 10-15 miles 4 or 5 times a week, all of it off-road on trails that work the suspension, nothing flat around my neck of the woods.

I purchased a new DPX2 Factory unit and it should be in on Wednesday. ?

 

[Tony.OK]

View attachment 36946

Mine did this also. Oil looks like it was coming out around the 3 POS/Reb adjuster assembly. So this is obviously NOT the typical Air chamber seal failure?

Mine was a pin behind adjusters somewhere, same as you it happened on a g out and fizzed oil everywhere.
And like you I replaced with a Factory dpx2.....you will really like it! Great shock on the Trance ?

 

[DrStupid]

Mine was a pin behind adjusters somewhere, same as you it happened on a g out and fizzed oil everywhere.
And like you I replaced with a Factory dpx2.....you will really like it! Great shock on the Trance ?

Has the other troubles with the bike settled down?
Mine had been so dam reliable, that I was starting to get paranoid that the "big one" is coming.

 

[Tony.OK]

Has the other troubles with the bike settled down?
Mine had been so dam reliable, that I was starting to get paranoid that the "big one" is coming.

Haha....mine was running sweet but "that" paranoia and lack of 625wh battery availability turned it into a Trek Rail 9 ?

 

[DrStupid]

Haha....mine was running sweet but "that" paranoia and lack of 625wh battery availability turned it into a Trek Rail 9 ?

A friend was leading me in that direction (toward new bike) yesterday. It becomes a decision not easily made, once repair cost start figuring into the total cost of ownership.