Dji avinox

[somerandomguy]

ok guys, so we're all getting wound up about a bike that gives you a nice boost in power, total upside plus a big battery.... Frame is just ok, nothing awesome.... Downside? Frame support, I'm guessing that will be a real hassle if you crack the frame, plus what about motor support. My Rise blew out the motor, and with the help of my Bay Area LBS, it was fixed and solved in 5 days, they did the labor. Think you're going to get this support with the introduction of this brand? Take any off brand that is new to the market, and you'll quickly discover it's a TOTAL pain in the ass getting anything supported. Like, send us your defective motor and 3 weeks later you get to find someone to install the motor correctly, or possibly do it yourself. But this is a select group of people. Now what about 3,4, or 5 years from now? No one is thinking this through correctly, I think. All for some awesome boots up the hill, but does anyone really run BOOST all the time, or do we ride with groups that vary with rider ability to slow down a bit, wait for the slower rider... so this is somewhat crazy. Enjoy what you have, and wait and see what comes with the recent change in motor torque and screen tech. Not sure Specialized will just play dead., plus their support and frames are superior. Ugh, what a world.

playing devils advocate here, DJI is a brand that seems to really care about their social media image - they literally throw money at influencers to promote stuff. Say there were Some horror stores on youtube etc about motor failures - i feel like they would throw money equally at lbs / maybe your local dji drone repair hub to make life easy for warranty / repairs if it got to that. just my thoughts

 

[Entonox]

playing devils advocate here, DJI is a brand that seems to really care about their social media image - they literally throw money at influencers to promote stuff. Say there were Some horror stores on youtube etc about motor failures - i feel like they would throw money equally at lbs / maybe your local dji drone repair hub to make life easy for warranty / repairs if it got to that. just my thoughts

For all we know early adopters may experience the best customer service known to mankind.

I've just noticed they have a 30-day unconditional return when bought direct from their website. That's pretty good and shows confidence in the product.

ok guys, so we're all getting wound up about a bike that gives you a nice boost in power, total upside plus a big battery.... Frame is just ok, nothing awesome.... Downside? Frame support, I'm guessing that will be a real hassle if you crack the frame, plus what about motor support. My Rise blew out the motor, and with the help of my Bay Area LBS, it was fixed and solved in 5 days, they did the labor. Think you're going to get this support with the introduction of this brand? Take any off brand that is new to the market, and you'll quickly discover it's a TOTAL pain in the ass getting anything supported. Like, send us your defective motor and 3 weeks later you get to find someone to install the motor correctly, or possibly do it yourself. But this is a select group of people. Now what about 3,4, or 5 years from now? No one is thinking this through correctly, I think. All for some awesome boots up the hill, but does anyone really run BOOST all the time, or do we ride with groups that vary with rider ability to slow down a bit, wait for the slower rider... so this is somewhat crazy. Enjoy what you have, and wait and see what comes with the recent change in motor torque and screen tech. Not sure Specialized will just play dead., plus their support and frames are superior. Ugh, what a world.

I too have a Rise (Hydro) - which I'd also describe the frame as being nothing awesome - with an EP801 which is not the best motor either. But I love riding it.
From what I seen from reviews the Amflow/Avinox package is very good. And it's more than just massive power - the control and the way the power is delivered always impressed the reviewers.

It's going to be interesting when we start to get real world feedback when there's more out there.

 

[Mad_Angler1]

playing devils advocate here, DJI is a brand that seems to really care about their social media image - they literally throw money at influencers to promote stuff. Say there were Some horror stores on youtube etc about motor failures - i feel like they would throw money equally at lbs / maybe your local dji drone repair hub to make life easy for warranty / repairs if it got to that. just my thoughts

they don't quite work like that. DJI is incredibly siloed and their customer support is usually low level online reps based in Thailand. When it comes to issues they completely ignore things to the point of no return usually.

Time and time and time again they will completely ghost known issues and play dumb even when you literally have hundreds of posts on their forums and social media pagest with the issue. They do sometimes in the end resolve it with a LOT of noise but it takes a LOT usually. I have been in the position of highlighting a number of issues we have managed to get fixed but it'd really taken months and videos and posts a 100k views or more.

We had one just last month and it was causing people to loose their drones. DJI won't even admit they fixed it as they would be liable for the issues so they just released an update that says "fixed some known issues" and the fault is gone and then they ghost everyone who has it.

DJI is so difficult to deal with at times Philip Bloom a fairly well known videographer and a reviewer resorted to a Change.org pretition to get them a add a feature back they removed in a firmware update.

Something you have to understand genreally in chinese culture is not to admit mistakes and sweep them underground and move on. This is at the core of the company.

Sadly I'm not sure the others are that much better right now.

 

[westcoastmtbr]

they don't quite work like that. DJI is incredibly siloed and their customer support is usually low level online reps based in Thailand. When it comes to issues they completely ignore things to the point of no return usually.

Time and time and time again they will completely ghost known issues and play dumb even when you literally have hundreds of posts on their forums and social media pagest with the issue. They do sometimes in the end resolve it with a LOT of noise but it takes a LOT usually. I have been in the position of highlighting a number of issues we have managed to get fixed but it'd really taken months and videos and posts a 100k views or more.

We had one just last month and it was causing people to loose their drones. DJI won't even admit they fixed it as they would be liable for the issues so they just released an update that says "fixed some known issues" and the fault is gone and then they ghost everyone who has it.

DJI is so difficult to deal with at times Philip Bloom a fairly well known videographer and a reviewer resorted to a Change.org pretition to get them a add a feature back they removed in a firmware update.

Something you have to understand genreally in chinese culture is not to admit mistakes and sweep them underground and move on. This is at the core of the company.

Sadly I'm not sure the others are that much better right now.

So ask yourself, have any one of you had any issues with your e bike thus far. For me I have two. A Orbea Rise, motor replacement which is a major thing. At some point I'll need a battery replacement, say a year down the road. The other bike is a Levo S works. To date, needed to change out the Fox rear shock and then upgraded to the Cascade link. There are a bunch of the riding group that needed to change the belt on the Gen 3 under warranty, plus the shock issues, and some other assorted stuff. With the local Specialized dealer 15 min away, it gets fixed with no issues, and there is even a Specialized owned store in Santa Cruz. They are awesome too. Wondering if you spend 10k USD on a bike if you'll be very frustrated if the support is just so, so. Time will tell, but these bikes are becoming so service and support centered that one must think, oh my, I need to a Change.org petition to get them to respond??