Levo Gen 2 cost for warranty replacement

gdcase

Member
Nov 15, 2019
16
14
Nampa, ID
My 2019 Levo Carbon Expert motor failed earlier this year. While the motor was replaced under warranty, the LBS charged be $300 to install the new motor. I did not buy my bike at this shop. Is it reasonable to pay a Specialized dealer to install a warranty motor?
 

RCDallas

Active member
May 28, 2019
152
153
Italy
Nope! That is equal to 3hrs labor at $100 an hour for a 30 minute job. A decent Bike mechanic could do a complete teardown/rebuild servicing in that time for less!
 

MrSimmo

E*POWAH Elite World Champion
Apr 24, 2020
1,096
1,047
The Trail.
No way! That is ludicrous. Report them to Specialized as I'm sure they won't take this behaviour kindly as it will impact their brand.
 

Murch

Active member
Aug 9, 2019
222
185
United States
The shop is also getting payment from specialized for doing the work, so they are double dipping. Find yourself another dealer and post who it is so others know to avoid them.
 

Murch

Active member
Aug 9, 2019
222
185
United States
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Manxbiker

Active member
Jul 20, 2020
50
39
Isle of man
I've been told by specialized that my local bike shop can charge labour for any warranty work I need to be done as I didn't buy the bike there, recently had a power cable replaced and they only charged £10 which I thought was fair enough.
But to charge $300 to change a motor is taking the piss, if its an authorised specialized dealer I'd get in touch with specialized and let them know, they will surely do something about it
 

congerball

Active member
Jun 3, 2019
224
217
Yorkshire UK
Let’s have the name of the shop then @gdcase ?
I’m sure others in your area would appreciate knowing which shop this is so they can avoid it.
If I receive good service I’ll tell people about it...if I receive bad service I’ll tell people about it ?
 

kombos

Well-known member
Dec 18, 2019
252
311
Arizona
Interesting times listed in the manual above. When I had my motor replaced the LBS told me it takes them several hours to do a motor swap.
 

gdcase

Member
Nov 15, 2019
16
14
Nampa, ID
I spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere :)
 

salko

E*POWAH Elite World Champion
Aug 29, 2019
1,274
865
SLO
I spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere :)
You got milked here big time. But it's all good, because his answer satisfied you, so it was worth every penny. Case closed.
 

Manxbiker

Active member
Jul 20, 2020
50
39
Isle of man
I spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere :)
He took longer than $300 worth of labour?!! ?? you really need to find someone who knows how to work on these bikes, it should take an hour max, if he's taking hours he shouldn't be passing the charge onto you, any decent bike mechanic should find a motor change a simple job
 

Mike C

Member
Jan 23, 2020
47
48
Ramona, CA
When I took my Levo in for a simple stripped screw and nut that would not tighten or come out that holds down the TCU, I was told that Specialized allows the bike shop to charge labor for warranty repairs. I paid $30 for that repair. However, when the same shop replaced my motor in my 2019 Levo, I paid $0.00. Go figure.
 

johnwski

Member
Aug 11, 2019
19
21
Calif
My 2020 Levo Comp motor failed early November. The motor was replaced under warranty, the LBS wanted to charge me $180 to install the new motor and I hit the bloody roof! I bought the bike from this shop. They lowered the charge to $50 which I thought was fair.
 
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James_C

Well-known member
Nov 25, 2019
528
268
Kent, UK
I don't understand why some dealers are charging labour and some aren't. I thought specialized paid the labour costs back to them directly? Maybe its different in the UK?

I've been back for various warranty fixes (TCU, cable, jockey wheels, fork, shock, motor) , total cost £0 parts or labour.
 

Mcharza

E*POWAH BOSS
Aug 10, 2018
2,613
5,357
Helsinki, Finland
I don't understand why some dealers are charging labour and some aren't. I thought specialized paid the labour costs back to them directly? Maybe its different in the UK?

I've been back for various warranty fixes (TCU, cable, jockey wheels, fork, shock, motor) , total cost £0 parts or labour.
Same here in Finland. If it's a warranty issue, you don't pay anything.
 

TMS

Member
Apr 7, 2019
122
65
Finland
Motor replace and later this year also software update was free of charge on my lbs. I didn't even bought my bike from there.
 

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