Chain reaction beware before ordering

[chrismechmaster]

Just a heads up I place a fairly small order with chain reaction (£90) for a few bits they had in the sale

i am aware they are in administration but they have not sent or confirmed the order and they don’t respond to emails or live chat , however they have taken the money

Just thought i would give a heads up for anyone thinking of ordering

 

[steve_sordy]

............. however they have taken the money
....

You are now one of their creditors!
Join the queue!

 

[Jackware]

I ordered an item of clothing at the weekend, it's still showing as 'In process' and the payment has been taken.
I'm hoping it's just a result of them laying off most of their staff and those remaining being snowed under with all the orders generated by the clearance prices...

 

[Shjay]

I ordered few bits last week saying still processing 1 item missing/ out of stock which have been refunded for & managed to get through on chat but think large volume orders means being slow

 

[Jackware]

I ordered an item of clothing at the weekend, it's still showing as 'In process' and the payment has been taken.
I'm hoping it's just a result of them laying off most of their staff and those remaining being snowed under with all the orders generated by the clearance prices...

Literally just received an email confirming dispatch of my order so hopefully you'll get yours too.

 

[N.R.G.]

I ordered several bits last week and received them in full yesterday

 

[chrismechmaster]

Literally just received an email confirming dispatch of my order so hopefully you'll get yours too.

Great news fingers crossed

 

[Money Pit]

I ordered plenty in the last week and it all got delivered fine. I would start flapping just yet.

 

[Zed.]

monday & Tuesday this week I've ordered in 2 seperate orders from Wiggle (CRC) ~ £1000 in total , second order was delivered yesterday and the larger first order delivered today - admittedly the first order had a toolbox that said it would be a slower dispach & delivery.

Rich.

 

[steve_sordy]

@Zed. £1000! You are braver than me.

 

[Zed.]

@Zed. £1000! You are braver than me.

used paypal so (hopefully) safe
all good though as everything was delivered safely
Nukeproof wheels, rims, freehubs & wheel hardware, grips etc. as well as tools and tyres / NP's 'ARD' cushcore copies (27.5" but stretch to fit 29" rims)
Rich.

 

[Bummers]

I ordered spares of pivot bolt kits, and suspension bolts for my vitus DH bike, £30 kits selling for 99p!

Weirdly each small item was sent separately in an A4 padded envelope, I had 12 separate tracking numbers no wonder they're skint, it was also free delivery!

 

[Shjay]

Got email to say my order has been dispatched

 

[chrismechmaster]

Mine turned upo today
so it appears it just a delay in processing and despatching orders

 

[Gavalar]

Just a heads up I place a fairly small order with chain reaction (£90) for a few bits they had in the sale

i am aware they are in administration but they have not sent or confirmed the order and they don’t respond to emails or live chat , however they have taken the money

Just thought i would give a heads up for anyone thinking of ordering

If you paid by credit card then ask your card provider to issue a charge back, given that they have been taken over by the Frasers Group, Mike Ashley of Sports Direct, he now has your money.

 

[Pete M]

I'm confused are both Wiggle and CRC in administration ?

 

[Roger20]

"used paypal so (hopefully) safe"

Not quite - you lose S75 protection so you can't use your own credit cards charge back protection and have to rely on PayPal dispute procedure which can be notoriously variable

 

[johnnystorm]

I had an order cancelled

I'm confused are both Wiggle and CRC in administration ?

Wiggle and CRC are both the same company/stock/warehousing so sadly both on borrowed time.

 

[Bones]

Just ordered one of them Nukeproof kids bikes so fingers crossed.

 

[Shjay]

My order just arrived today had been delays due to stock issues on one of the item’s which they have refunded me the money for days ago

 

[E-MAD MALC]

used paypal so (hopefully) safe
all good though as everything was delivered safely
Nukeproof wheels, rims, freehubs & wheel hardware, grips etc. as well as tools and tyres / NP's 'ARD' cushcore copies (27.5" but stretch to fit 29" rims)
Rich.

I've always use PayPal to do transactions they've been on the ball when I purchase from Europe and didn’t turn up it was sorted within a week

 

[Superses]

@Zed. £1000! You are braver than me.

Consumer is protected over £100 on credit card

 

[johnnystorm]

Consumer is protected over £100 on credit card

Only for items that individually cost over £100, otherwise you're relying on Mastercard, Visa or Amex and voluntary chargeback.

 

[steve_sordy]

Consumer is protected over £100 on credit card

Yep, but what a hassle.

 

[Superses]

Consumer is protected over £100 on credit card

Thanks for the clarification