Canyon Emtb Battery Safety Notice

[Dcl74]

Hi all,

Newbie here!

Yesterday I received an email from Canyon advising the battery in my Canyon ONCF 9 has a potential safety problem and a stop ride notice issued. I spoke with Canyon UK service centre on the website Chat today and they could not advise when this will be resolved and merely stated a further email would be sent within the coming 4 weeks, which is completely unacceptable!

I've done a thorough inspection of the battery casing as per their guidelines and my casing is in perfect condition. So am tempted t
to still ride it.

But wondered. Has any other Canyon owners received the email and is their battery casing damaged/cracked at all?

 

[Zed.]

But wondered. Has any other Canyon owners received the email

Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

Full notice - Mandatory battery check and safety notice Extract: „Understanding the issue The batteries used for our E-bikes are sourced from reputable companies and tested to meet or exceed industry standards. We have been notified that a small number of batteries may be liable to damage the...

www.emtbforums.com

its been mentioned a few times on these forums and also on various fb groups

if it helps, my 900wh battery is undamaged

Rich.

 

[Dave H]

Hi all,

Newbie here!

Yesterday I received an email from Canyon advising the battery in my Canyon ONCF 9 has a potential safety problem and a stop ride notice issued. I spoke with Canyon UK service centre on the website Chat today and they could not advise when this will be resolved and merely stated a further email would be sent within the coming 4 weeks, which is completely unacceptable!

I've done a thorough inspection of the battery casing as per their guidelines and my casing is in perfect condition. So am tempted t
to still ride it.

But wondered. Has any other Canyon owners received the email and is their battery casing damaged/cracked at all?

I am having my third battery delivered tomorrow. My first battery was a 720w and suffered cracks at the mounting bosses and every screw placement on the casing. My latest battery is less than a year old and is a 900wh version as I paid to upgrade when they replaced the totally knackered 720wh . I checked the 900wh about 2 weeks ago and it has started to crack around the mounting bosses again, although the rest of the case is OK. I informed Canyon and sent photos..they got back to me within 10 minutes offering a replacement which arrives tomorrow. I got the dreaded email yesterday about not using the bike...madness...I can't see how they can resolve this without a total re engineered battery or a buy back scheme...it's gonna cost mega bucks .

 

[Straker]

Whilst I find having an unusable bike extremely frustrating, Canyons communication has been clear and timely. Problems and defects can occur with many products, this maybe a defining moment for the markets perception of Canyon, it’s an opportunity….. do right by their customers or do a VW and go all corporate and damage their brand. The measure of a company or person isn’t what they do when everything is perfect, it’s their response when things go wrong.