Levo Gen 3 Can’t get rid of f@&kin’ turtle

[Richt20000]

Hi all.
So read mega thread, did a search.... one thread points towards new frames/bikes need to be firmware updated by a shop? Is this true?
I bought a Sworks levo 2022 frameset from a specialized concept store, brand new.

they put the effort in to routing the dropper and gear cable outers fr me, was initially impressed.

charging batt 1/2 full, turned it on, dead. Readthe manual again, realised that you have to charge the control unit with usb-c seperately (wtf specialized?!?) so did that.Power on. Turtle appears saying update firmware. Connected Mission Control app, updated all firmware, all completed 100%. Then errors in mission control saying reset app, if persists take to dealer, so reloaded app, reconnected to bike, no errors.

but that fcuking turtle is still there saying max 15kmph / update firmware! Checkingfirmware all is on latest version!

so cross with the store for not updating fiemware before shipping it 250 miles to me.

any ideas?

thanks so much in advance...

 

[Stompweaver]

Went through all this with @Renton on the mega thread. He had to go back to the dealer in the end and was a seriously unhappy customer! You’ve tried everything he did, have you got a more local dealer who can take a look at it for you?

 

[Renton]

Went through all this with @Renton on the mega thread. He had to go back to the dealer in the end and was a seriously unhappy customer! You’ve tried everything he did, have you got a more local dealer who can take a look at it for you?

Sure it wasn't someone else ??

 

[Zimmerframe]

Sure it wasn't someone else ??

I think he meant @Repsol

 

[Stompweaver]

Cheers Zim, I did mean @Repsol

 

[dfkenevo]

Sorry to hear that! All the new bikes coming out of the box need to be updated by the shop connecting to Specialized Studio program to get ride of the Turtle! Only dealers have access to it. Mission Control does not do the trick.
It takes a few minutes only but again, only the bike shop can do it.
I hope this info helps.
Enjoy your ride.

 

[Doomanic]

So you've got a problem with the turtle showing it's head?

 

[Tim1023]

It's turtles all the way down!

 

[MM5K]

Was the dealer able to solve this for you?

I just got it as well on my KSL, which is fully up to date, has over 1000 miles on it, and was just ridden 2 days ago. I've never seen this before.

I was just adjusting some power settings in Mission Control before heading out on an early morning ride today, and this message foiled my plans. Just twiddling my thumbs now until my shop opens.

 

[Richt20000]

Yea they just updated the firmware and ig fixed it. Good luck getting out riding

 

[MM5K]

Yea they just updated the firmware and ig fixed it. Good luck getting out riding

Ended up being that my motor just needed recalibration. We also changed my wheel size from 2300 to 2000mm, so my motor support tops out at 23mph now!

 

[luna87824]

Ended up being that my motor just needed recalibration. We also changed my wheel size from 2300 to 2000mm, so my motor support tops out at 23mph now!

Good to here you got yours fixed. My new 2022 is doing the same thing.

 

[Neilbarlow87]

New member and new to EMTB. I have a new 2022 turbo Levo carbon comp and have the same turtle message. Is there anyway to update the firmware without having to take it back to dealer? Doesn’t make a lot of sense Specialized wouldn’t allow its owners to conduct the firmware update themselves. Any suggestions?

 

[ebikerider]

New member and new to EMTB. I have a new 2022 turbo Levo carbon comp and have the same turtle message. Is there anyway to update the firmware without having to take it back to dealer? Doesn’t make a lot of sense Specialized wouldn’t allow its owners to conduct the firmware update themselves. Any suggestions?

Nope. Must be connected to the Specialized computer at the shop for the initial update and check. Then when you get it working you can choose whether or not you ever go back.

 

[Neilbarlow87]

Nope. Must be connected to the Specialized computer at the shop for the initial update and check. Then when you get it working you can choose whether or not you ever go back.

Thanks for the response and information ebikerider.

 

[brigcampbell]

Thanks for the response and information ebikerider.

I speculate, as have others, that some firmware updates must be done by the bike shop because you could brick the bike if an OTA update failed.