BATTERY ERROR FROM FATHOM

[fs0ciet1]

I'm getting a battery error from my brand new FATHOM. Lighting indicator is flashing red and LED 1 is blinking. Didn't call the dealer yet, figured I stop here first.

Here is the blurb from the manual:

5.4 RideControle ONE
In case of a system error, the RideControl ONE display can show various error messages. Lighting
indicator (H) will flash, accompanied by one of the error code indicators (L) that double as power assist
indicators). Switching off and on will reset the system in most cases. If so, continuing a bike ride is no
problem. Contact a dealer for final test results via Service Tool.
Note: LEDs are numbered from bottom to top.
• LED 5: Heat issue
• LED 4: not applicable
• LED 3: Speed sensor issue
• LED 2: Motor issues
• LED 1: battery issues

Any suggestions for me?

 

[funnel]

I think it blinks red also when it's discharged. Did you charge it?

 

[fs0ciet1]

98% of battery

 

[fs0ciet1]

I have try now to remove and reinsert the battery , now I don’t have any error anymore for now

 

[funnel]

You probably had a bad connection on the battery contacts on the bottom for some reason and this triggered the error.

 

[Kuifje]

Hi. Many of the problems I had with Giant have to do with water infiltration after a ride in the rain. Quite erratic behaviour of the LEDs. I normally remove the battery pack and dry the bike in the sun, sometimes use a hairdryer. I now made a sleeve to protect the water coming in the battery pack chamber, and protect partially water entering around the motor. My next bike will be one with better battery pack housing.