AXS reverb pulls up by hand!

[JMP85]

As per title, if the post is fully dropped (compressed) I can then pull it up by hand. When released it will return to its previous dropped position. Is this normal??

 

[JP-NZ]

As per title, if the post is fully dropped (compressed) I can then pull it up by hand. When released it will return to its previous dropped position. Is this normal??

A lot of droppers do this and I thought it was normal.

BTW you should never lift a bike by the seat unless the dropper is fully extended.

 

[maynard]

That kills it . Stop it .

 

[maynard]

Also, when not in use leave seat up . Or keep doing both these things . And kill it . Then send back for warranty repair and Sram will send you a new one . That's what I did.

 

[JMP85]

Thanks everyone, I will take it all onboard.

 

[JStrube]

Also, when not in use leave seat up . Or keep doing both these things . And kill it . Then send back for warranty repair and Sram will send you a new one . That's what I did.

Are you saying it is better to leave the seatpost up or down when not in use is better for it?

 

[steve_sordy]

Are you saying it is better to leave the seatpost up or down when not in use is better for it?

Leave the seat up, in the minimum stress position.

 

[YZDude]

It’s generally understood not to lift up on a dropper post when it’s down.

 

[Jay Bird]

Yes mine does this. Unfortunately I learned very soon after I got it that this also messes up the internal air/oil. Lifted it a couple times by accident (habit) with the post lowered and what happened is it became spongy when sitting on it. Had to use the little red tool to fix the air/oil mixture inside. That helped and now I’m just more careful with it.