22 Gen 3 Levo - The cleaned posts.

[Velociraptor]

If this is true it would be the first time they tried to help their dealer before their pockets. With the lack of supply these days Specialized should ship all bikes to dealers first.

I totally agree with that! I was trying to order through my local dealer and the dealer was doing everything they could to help me but not getting much love from Specialized.

 

[rydeezie]

If this is true it would be the first time they tried to help their dealer before their pockets. With the lack of supply these days Specialized should ship all bikes to dealers first.

Then don't make it available online until dealer orders have been fulfilled

Of course they could also be prioritizing sponsored riders, celebrities, athletes etc. which is fine

I just ask for them to resolve the issue with me. If there is nothing they can do then let me and everyone else who wants to know, know

 

[rydeezie]

I totally agree with that! I was trying to order through my local dealer and the dealer was doing everything they could to help me but not getting much love from Specialized.

I went through several dealers including my local go to
I placed a deposit with a dealer that was very helpful for an Expert Levo
Since the Sworks became available online i purchased and had it shipped to that same dealer

 

[jerry]

If there is nothing they can do then let me and everyone else who wants to know, know

Which is exactly what they did. Get over it.

 

[rydeezie]

Which is exactly what they did. Get over it.

do you speak for @Specialized Rider Care ?

 

[rydeezie]

Apparently cancellations happened to a bunch of dealers in the West Region as they were supposed to receive Levos and cancelations happened over the weekend. Unfortunately some dealers i spoke with are bummed about the situation. Big loss ?

 

[Cbmojo]

Yo @Specialized Rider Care this is the explanation i got. Not really a solution. How do you take care of your long time customers? I could of came up with that excuse for you

View attachment 61169

Same...two different orders in two weeks...two confirmations one with a personal email guaranteeing delivery (see below), two credit cards charged and two cancelations...
I can understand it happening once but twice is honestly beyond frustrating...
More importantly, the specialized team has not offered any solution to the problem except...sorry and a refund...no attempt to rectify the problem, offer priority after 2 cancelations or any kind of assurance that if I ordered another bike I would even receive it...why would I try to order another one? Just cancel again? This is a 15000.00 purchase of a premium product and the customer service should reflect that! I am at a loss because I would like the bike but I am disappointed and frustrated on the merry-go-round ordering process and customer service...
It’s really unfortunate!!!!

From: Specialized RiderCare <[email protected]>
Date: May 6, 2021 at 8:58:16 AM EDT
To:
Subject: RE: Order

Hello Craig, thanks for reaching out and congrats on the new bike. (Gotta say, I'm a bit jealous!). Yeah looks like you got the very last one and it should ship out today or tomorrow.
We are super stoked to have you riding our bike
Thanks and happy riding!
-Nathan

 

[Mikerb]

So with all the evidence of the fairly widespread experience of both individuals and dealers getting orders cancelled that puts the race card firmly to bed I reckon.
I hope never to see another post on here with a pathetic accusation of racism whether against an individual or organisation........especially one that is groundless and has since seen no attempt at an apology.

1st World problem. Get a grip!

 

[StuR]

@rydeezie sincere apologies that our US team had to cancel your order due to lack of stock. Totally understand you feeling ? after having your order confirmed by phone, I've reached out to our order management team for more insight here but am aware that you just want the bike....

So with all the evidence of the fairly widespread experience of both individuals and dealers getting orders cancelled that puts the race card firmly to bed I reckon.
I hope never to see another post on here with a pathetic accusation of racism whether against an individual or organisation........especially one that is groundless and has since seen no attempt at an apology.

1st World problem. Get a grip!

My 42 Yr old Sister - single parent to a 12 Yr old lad has been diagnosed with Pancreatic Cancer this week V Some Muppet on here , who's bike won't turn up in time for his Jolly

Do I need to start a poll ????

Someone really needs to get a grip and Man up

 

[dobbyhasfriends]

dobby is interested in buying a gen 3
goes to gen 3 thread
finds a great deal of whining
no actual information or feedback about gen 3 bikes
leaves...

 

[Velociraptor]

LOL We all have dealt with or are dealing with life challenges way more serious than bike purchase issues, but it's OK to complain about trivial stuff on forums sometimes. I plan to post some riding impressions once I get my Gen3. Particularly how the Gen3 compares to my SC Heckler. I am most interested in how the Brose motor compares to the Shimano E8000 overall and on challenging climbs. The main reason I am going for the Gen3 Levo is the motor and battery. Other reasons are the overall nice design, the mullet build, and the adjustable geometry.