High Rock Ruti UPDATE
Lost third motor today, but it good news IT"S NOT THE BELT, it's the sprague clutch. Told Specialized to replace the motor or refund.......Refund it is! I guess after thousands in warranty dollars, I'm not a great risk. Really sorry to see the bike go back, fantastic riding bike, but new motors every 250 miles, NOT!
Now I have bike panic....looking for suggestions? 29er, big battery, short chain stays top end components.
The motor on my bike let go at 2500 miles. I am glad it did before the 2 year warranty is up. It sounds like the early motors were crap and the new one is definitely quieter so i am thinking the problems may have been fixed.
Unfortunately, this thread is relating to the new "Brose Mag S" motor. My bike was only 7 months old with about 700km when the motor failed. I will add though, that given the number of Levo's sold the failures may be a small percentage.
To be frank, I don't think they have changed a thing and that the 2020 motors are the same as the 2019's and will come with all the same issues, as will the battery leads.I was thinking that the early 2019 motors were crap as well as being noisy and that perhaps they fixed the belt issue for 2020, i guess fixed might be a stretch more like hopefully it was improved. I'm not sure it makes any difference but i have kept gearing and speed restriction stock and i am trying to be careful not to engage from coasting in high gear at low rpm as that's when my belt broke
The important thing is that Specialized provide a good warranty service....and that despite many owners extensively modifying their bikes, some openly derestricting them and if this forum is anything to go by also some using the bike way beyond its specified category 4 intended use (i.e. it is not a freeride, downhill, gravity bike...moderate drops and jumps only.) In another thread it appears Shimano E8000 owners are not so fortunate.
Please do not make excuses for Specialized.The important thing is that Specialized provide a good warranty service....and that despite many owners extensively modifying their bikes, some openly derestricting them and if this forum is anything to go by also some using the bike way beyond its specified category 4 intended use (i.e. it is not a freeride, downhill, gravity bike...moderate drops and jumps only.) In another thread it appears Shimano E8000 owners are not so fortunate.
Please do not make excuses for Specialized.
The motor and electrics are sub par full stop!
It's got nothing to do with mods or the way they are ridden, 90% of the failures are due to water ingress, either through motor itself or lead.
We can not accept what we have now as the standard, because once your 2 years are up, then what £1000 a pop for a new motor?
300 km on my 2020 Kenevo and the drive belts shit itself, it’s a great bike but looks like its fragile, I’ve had a 2018 and 2019 Kenevo and they were faultless.
Shit time of year for it to happen, hopefully specialized have got replacement motors in stock
did they agree fur a refund no problem ? My 2nd motor is starting to sound noisy I think. I’ve upgraded my bike I probs couldn’t get a refund now.
High Rock RutiLost my second motor on my '19 Levo yesterday. No slipping, started with a slight clicking then progressively worse to sounding like a box of rocks within a hundred yards. Clutch/bearing no doubt. Had a six mile ride out with motor off, luckily most all down hill.
4 months/1000 miles on this one. First failure 4 months/1300 miles, got a new bike that time in 10 days. We'll see what they say now . Water not an issue, not de-restricted.
Love love the bike still and they're stepping up, but if they don't come out with a publicized fix in the next 16 months, I'm dumping this thing and taking the likely massive hit on depreciation.
High Rock Ruti
Ask for a refund I got all my money back after my third motor failed Specialized said yes after I asked for a refund you should try too.
High Rock Ruti
Ask for a refund I got all my money back after my third motor failed Specialized said yes after I asked for a refund you should try too.
Agreed.I'd like to see some hard numbers, so far from multiple online sources. Fb groups, emtb forums etc are showing about a 30% failure rate. Unacceptable imo.
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