Update: Shimano said my wiring harness was bad and sent a new one covered by warranty and installed by my Lbs. Got my bike back today and went for a ride. Works great so far.
Yeah if you have an ep801 Canyon does not sell batteries for it. Overall I really like my Spectral but my next bike will be from a brand that is common here and where spare parts are more widely available.
Unfortunately you can’t buy a spare battery for the ep801. I checked because I wanted to buy one as a back up and they only sell batteries for the older ep8. I have a strong suspicion it’s the battery and not the motor but when I find out I’ll come back and report the issue here.
I have a 2023 Spectral:On Cf8 and in 2023 Canyon started using the Ep801 and the batteries for these motors are produced by a 3rd party company that is partnered with Shimano. If you’re having battery problems Shimano should service your battery. I just had to start a warranty claim with Shimano...
https://bike.shimano.com/en-US/information/news/shimano-adds-trend-power-to-3rd-party-e-bike-battery-service-pro.html
When I connect to etube it shows my battery is a Trend Power Simplo 900w battery. According to this article Shimano is partnered with Trend Power and services these batteries.
I called Canyon a couple of days ago and they said the battery is serviced by Shimano. When Canyon upgraded to the EP801 in 2023 (I have a 2023 Spectral:On Cf8) they no longer produce the batteries themselves. Shimano is partnered with a 3rd party company called Trend Power who makes batteries...