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I bought my bike in mid 2022,just after they were released, so I'm guessing it had one of the early motors. My first motor failed after 400 miles /4 months. It was replaced under warranty, and the new motor lasted for 2 years/1500 miles, it has just failed again and has been replaced again...

Low for me. Main positive for high seems to be less pedal strikes from the higher bottom bracket, but I don't really have an issue with pedal strikes in the low setting. High also steepens the head angle so will make the steering feel a bit faster, which could be considered good or bad...

I got my bike back today with my outside of warranty but foc motor, while I was in I asked what it would have cost if I was paying. The answer was that the official list price is 877 euro inc vat etc

I did buy those parts for my spare 360wh battery, but because it was over 2 years ago, I can't quite remember whether they came with all the bolts, my gut feeling is that I had to source the bolts separately, but I can't 100% remember. You'll find out soon enough! Sorry that I wasn't more helpful.

No you need a windows pc, because you also need the tq software installed on it, and the tq software is only available for Windows - as far as I know anyway.

The range display changes based on a few things. 1. If you have the Trek Central app running on your phone and connected to the motor the range displayed on the bike uses topography data from the app on the phone to (in theory) show a more accurate range. 2. If no phone connected then the...

So, last week (as per my post up there) my motor failed outside of warranty, I took it back to my local trek dealer and trek have fitted a new motor free of charge outside warranty, so that's great service from trek and the bike shop. So I still can't answer what it would have cost to replace...

Dont worry about whether the Exe can handle the terrain, it'll handle pretty much anything you would have ridden on your previous bikes - maybe slightly slower ,due to a bit less travel at the back, but not by much. The bike itself is very capable, especially if you use a 160mm fork, and some...

Depends on the year.... Sometimes the lowers are physically different from other years, sometimes it's just down to a different decal design /colours, and the lower is otherwise the same. I think it's only if you go back a very long time that the lowers are a different shape though. Eg Think...

Whilst its true that bearing has no seals, it is situated behind the chain ring lock ring (when the chain ring is fitted) which has 2 seals, one lip seal that seals round the pedal crank shaft, and another o ring seal that seals the thread that the chain lock ring screws into (you can see in the...

A proper sram t type cassette is positioned slightly closer to the right hand side of the bike than a shimano xt cassette, so in order to make a t type derailleur work with a shimano cassette you either have to move the cassette to the right or the derailuer to the left. The washers effectively...

Yep, exactly right

And as if by magic my motor has started giving error 049c drv sens err when it is switched on. It was running fine yesterday, I did 14 miles, but this morning it just gives this error when you turn it on Will let you know what trek/tq say. This is my second motor to fail, the first was...

Suit yourself, just putting my experience and opinion out there, that pogo pins are not a suitable solution for the environment that the axs groupsets find themselves used in, and that sram are continuing to sell these knowing full well they have a high failure rate. Sram could have changed...

I don't think it's caused by water, mud etc, I just think it's down to crappy component choice by sram. I've just had my t type derailleur fail in exactly the same way as my old gx axs derailleur, one of the pogo pins fails and stops contacting the battery. It's really unacceptable that this...

That's interesting, got any pictures of the process to replace the main bearing? Or could you describe the process in more detail?

I don't think there is any maintenance you can do, it's a sealed unit. As far as I know it's not user serviceable.

The main bearing (the one that the chain ring rotates on) is really noisy and feels rough when it rotates, it makes the sound a wheel bearing makes when it has lost all it's grease and has gone slightly rusty. Plus there is more resistance when you turn the cranks than it used to have. The...

I have the tq dealer service software and there is no configuration option for wheelsize, the only config options are for whether the system should reserve battery capacity to run lights and things like that. I presume if you're getting a new motor under warranty it's going to come pre...

You go to sensors and accesories on the watch and search for new sensors, if the bike is on and nearby the watch should find the following sensors; power, speed and cadence, ebike.