I get that but the bike worked fine with another battery so there can't be any other issues. Unless i'm missing something. Also that battery needs replacing regardless of any other issues that may or may not exist.
We have Don Skenes in Cardiff and they have a good reputation and I know a lot of people that have had issues fixed the same day. They keep motors and batteries in Stock. The problem is I really like the YT. I only rode it on 2 short rides but once it gets a new battery I think I will love it.
starting to wish I’d bought one of these instead. I borrowed this Levo SL from a mate for a few days and absolutely loved it apart from it being way to big for me. A lot harder on the way up but rides like a normal bike coming down. My mates have had issues with their specialized bikes and have...
Absolutely agree about your point about a disappointed vocal customer can do so much damage. If I don’t get the result I won’t very shortly I am going to be more than vocal and it will cost them a lot more than a new battery. They keep saying they want to help me but seem desperate not to want...
I get all your points but still can’t understand why this is not a simple straight swop on a failed component. There is clearly and issue with the battery and because it’s their own battery they should keep a stock of them for warranty issues like this. Surely that’s the point of having a place...
I’m so annoyed they just won’t simply replace the battery. They did mention a refund but it would mean sending the bike back to Germany and I would be waiting weeks to get refunded then I’d have to find another bike I like that’s in stock. All I want to do is ride my bike. It’s that simple. I...
I think that with a brand like YT the profit margins are a lot lower as the bikes tend to be much better value to the consumer. Therefore if they get a warranty issue with a fairly expensive component like a battery they want to explore every possible avenue before they have to replace a battery...
I don’t get it either. Maybe they are like a lot of brands in that they treat potential customers far better than existing customers. I’ve never understood that. This is my first direct to consumer purchase and I’ll seriously think hard before I do it again. We all buy bikes to ride and not wait...
I was hoping the new mill in the UK would help but it doesn’t seem to have made much difference and
thats shocking mate. Can’t believe you have had to wait that long. Totally unacceptable. I’m not going to wait that long. I’ll be back in the car and heading down there. Doesn’t need to be so...
I’m Really close to doing so but it will be weeks before the bike gets back to YT in Germany and I get issued a refund and all I want to do is ride my bike. As a video professional I will be making a video to let people know what they can expect buying a bike from YT if the situation is not...
Yeah I get that and I’m sure they want to check the whole system but I ordered the bike in August and it was in stock and I still haven’t ridden the bike properly. My patience is wearing thin and I just want to ride my bike. I don’t have another one. The bike works perfectly well with another...
Just wondering if anyone else has experienced problems with the YT battery. My bike was just 3 days old when it developed a problem and wouldn’t turn on. Tried a friends battery and the bike works fine but YT are not willing to simply swap out the battery without checking the whole system.
Just...
Believe me mate I came pretty close. The manager called me today and again wouldn’t accept the battery needs replacing despite my bike clearly working with another battery and after he admitted they tried my battery in another bike and it still created the same issues. Really losing patience...
I’m not so sure. YT said they need to check the full system before they can fix the bike despite it being a clean swap to resolve the issue. They said they put my battery in one of the workshop bikes and it had the same issue. Don’t understand why they are not willing to just give me a new...
It was until I went to the mill yesterday and they insisted they had to check the whole system even though the bike works fine with another battery in it. Waiting game again now until I can ride my brand new bike. Getting really depressed by the whole situation
I’m getting more and more pissed off all the time. I had to leave my bike there yesterday in the end. Wouldn’t admit it was a simple battery issue and insisted they needed to check the whole system even though the bike works fine with another battery. I might just order another battery and get...
At 11 stone and mainly in eco I think the battery will last you a lot more than 25 to 30 miles. Im 12 and a half stone and did 17 miles in eco and trail the other day and had 3 bars left.
Just hope theres no issue now getting a new battery from YT. I know the batteries are sold out but hopefully they should have some tucked away for warranty issues. Thanks for your help and info
Managed to diagnose the problem. It’s the battery. Took a battery out of another decoy and it works fine. Put my battery in his bike and it had the same issue. I’ll ring YT in the morning and hopefully they will be able to send out a new battery. It’s a relief to find out what the issue is and...