I will ask them to send me a picture tomorrow of the bike with the bolt removed. I have seen what they have done and that have drilled an 8mm hole on this part of the frame shown in the image.
I guess they did that to accommodate the drill when drilling out the other side to then tap and...
I think they drilled straight through the bushing so the bolt would fit. I don't understand why they would f**k it up so bad without speaking to me? I think it's because the tried to remove they snapped bolt and damaged the thread/frame in the process which forced them to drill it out to 8mm.
Okay guys I'm going to try and take this further with specialized as it seems like what the LBS has done is only going to cause further problems down the line and they have permenantly altered my frame without my permission. On Tuesday I'm going to pick the bike up and speak to specialized directly
I think your right but the bike is 40 miles away from me at the shop so will have to collect it Tuesday. Unfortunately I don't have the receipt but I am the second owner and it is registered in my name on specialized website. They didn't fit a washer it looks like and the spacer fitted...
Yeah they damaged the frame whilst trying to get the threaded part of the bolt out.
I have an email which explains it better I'll put some of it below.
'Here are the updated photos of the repair to your Levo top shock bolt. As you can see I have managed to do without the spacer that was on...
The bolt snapped inside the frame so when I removed the bolt half of it was inside the frame.
I probably should have took it to a machinist or someone professional but I thought the lowest risk route would be to take it to specialized
They've sent me a picture of what they've done, they have drilled it and tapped it deeper and the same bolt now goes more flush with the frame. Should I accept the bike back and get on with it or expect a new bolt from them or new frame?
Hi everyone, so basically I was on a ride a few weeks ago and noticed the upper rear shock bolt was loose and snapped inside the frame. I took it to the closest specialized service centre as I'm from Sheffield and they damaged the thread trying to drill the bolt out.
They then drilled it out to...
Hi everyone, so basically I was on a ride a few weeks ago and noticed the upper rear shock bolt was loose and snapped inside the frame. I took it to the closest specialized service centre as I'm from Sheffield and they damaged the thread trying to drill the bolt out.
They then drilled it out to...