I hadn't seen that and can't quite spot it even now but I'm not surprised as everything I run into eventually says exchange only. Does the EP-8 from Germany have that caveat too? As you say, exporting one would be extremely costly.
The interesting thing is that the V8 heckler shipped originally with the E8000 and then with the EP-8 when it was released. As far as I know, there are no changes to the frame between those two models. I believe the frame is therefore approved for both motors. I did ask when it was released and...
I really want to like Santa Cruz and they've been great in the past, I really do like the bikes and I bought this bike partly as I assumed they'd help resolve any issues. It is why this experience grates so much, it baffles me too and is why I shared the experience :(.
Let me put it another way. If they expect you to pay full price for a replacement motor and the EP-8 is available at roughly the same cost and will fit with some components changed (which you're willing to pay for), should they disallow that? If it is a supply problem and they simply don't have...
My last post was about the EP-8 situation which is frustrating as it seemed they were going to be able to supply it, I did what they asked then they changed their mind.
I definitely can't get the EP8, which if I'm going to pay full price for a new motor, I'd very much prefer.
It is...
I thought I might have a way forward. I talked to my local Shimano service centre, who in turn asked Madison and were told with manufacture permission, they could get an EP-8 motor released. I obtained the permission which took a while. The service centre were then told by Madison that it was in...
Just after lockdown I was fortunate enough to be able to test ride a Santa Cruz Heckler, a Whyte E-180 and a Specialized Kenevo back to back down some serious trails. The E-180 handled well but needed a lot of rider input and some medical stuff meant I wouldn't have enjoyed that so it wasn't for...
The surprisingly weak and surprisingly powerful EP8s worries me a bit. Do you know if that was depending on different bike models or varying with the same frame and different motors? Had they changed wheel sizes? If I had to guess I'd imagine the EP801 has an extra sensor to work out where...
If I understand that correctly, if you did get a motor with a newer firmware version, you probably can't change the settings any more. I suspect the software and cost they refer to is STunlocker.
I cannot find any supplier of the motor in the UK. I have confirmed there definitely are bike specific settings applied to the motor (such as the angle of the motor in the frame and the wheel size). Those need to be set on the motor to match it to the bike. Those settings cannot be changed by...
This is pretty much why I was thinking about the EP-8. I don't want to be left without the bike, I know the motor is showing signs of stress so getting a replacement and small upgrade ready makes perfect sense and I'm willing to buy a new motor to do that. I can't, at not least in any way...
The challenge with Shimano is there is no part availability. If I rebuild it, replace the bearings, water gets in and corrodes a circuit board, my only option would be to find another broken motor and try and build a good one from the parts. I'm relatively skilled at taking things apart and...
I read your post about this which prompted me to talk with Madison and Santa Cruz, I'd have loved to have done that. They've both said it cannot be done and Madison cannot under any circimstances provide an EP-8 :(.
Santa Cruz are responsible in so much as they put Shimano components in the bike and the ability to repair/upgrade/replace those components is looking problematic. As I said, the Santa Cruz support in general was great and was why I bought another one! As thing stand, if I wanted another e-bike...
It was bought from a shop that has now been taken over by specialized which puts me in an awkward position, they can't help and I don't have a relationship with anywhere else. Mine hasn't been de-restricted or tampered with!
I have a Santa Cruz Heckler with a Shimano E8000 motor. I really do love the bike, it has taken me places and done things I'd never have seen/done otherwise. It's decent spec and is now 2.5 years old and out of warranty.
Knowing what I know now, I couldn't in good conscience advise anyone to...
Is there info anywhere about what is/isn't compatible between the EP800 and the EP801? I have a decent spec Heckler with an E8000 that I suspect is going to fail soon. The range on the batteries I have is a lot lower than it was when new as well. Really hard to decide what to do, generally...